Manage outgoing payments

After the AML check, Tuum sends the payment data to the service provider-specific module responsible for generating the message based on the provider requirements and sending it to the provider system.

Tuum offers connectivity options with the following payment service providers:

• SEPA is the connection to the Centrolink system.

• LHV is the connection to the LHV bank.

• BC is the connection to the Banking Circle bank.

• CurrencyCloud is the connection to the CurrencyCloud system.

• SWIFT is the connection to any bank capable of communicating via SWIFT.

In the Tuum BackOffice, you can only see the menus related to the payment service provider that your company uses to settle the payments.

Below you will find more information on monitoring the settlement processes.

The payment settlement consists of four steps:

1. Creating a payment instrument - credit transfer.

2. Compiling a payment file.

3. Sending a payment file to the settlement service provider.

4. Receiving settlement results from the settlement service provider.

Monitor settlement status

1. Find the payment in question.

2. Click the Payment identifier to view the payment details page.

3. Check the status in the Payment and related messages section.

If the settlement status is SETTLED, the payment settlement process is completed successfully.

The successfully settled outgoing payment has:

• Payment status - PROCESSED.

• Settlement date - present in payment data form. The date is set to the local timezone of the payment service provider.

• Payment and related messages status - SETTLED.

However, any other credit transfer status means the payment settlement is incomplete. You can click on the Events option to view which steps of the payment settlement are already completed.

Find failed files

You can find payments that failed the settlement process:

1. Click the Tuum logo on the upper left corner to open the home page.

1. On the home page, find the payments dashboard.

2. Choose the option matching your search request:

   • Failed SEPA files,

   • Failed LHV files,

   • Failed BC files,

   • Failed SWIFT files,

   • Failed CurrencyCloud files.

1. Click the File ID to view the payment file.

You can only see the file-related details on the file details page, including the error reference. Hence, you can not take any corrective actions.

Find failed messages

1. Click the Tuum logo on the upper left corner to open the home page.

1. On the home page, find the payments dashboard.

2. Choose the option matching your search request:

   • Rejected SEPA messages,

   • Rejected LHV messages,

   • Rejected BC messages.

1. Click the Payment ID to view the payment details.

2. On the payment details page, you can:

   • View/add comments (located under the Payment details section) - Add and view custom comments.

   • Re-execute rejected message (located under the Payment details section) - Re-try processing a failed message.

   • Recall payment (located under the Payment details section) - Recall a payment by choosing one of the recall reasons:

     • Duplicate payment,

     • Fraud,

     • Technical reason,

     • Wrong IBAN,

     • Wrong amount,

     • Customer Decision.

• Only BackOffice users with the VIEW_PAYMENT privilege can view the payment information.

• Recalling the payment will roll the payment processing back till returning the payment to the payer's account.