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  • welcome
    • About BackOffice user guide
    • About Tuum BackOffice
      • BackOffice global features
      • BackOffice content features
  • Users and roles guide
    • Users and roles
      • Definitions
    • BackOffice administrator
    • User management
      • User management page
      • Create users
      • User credentials
      • Search users
      • Assign and remove roles
      • Change user password
      • Delete user
    • Role management
      • Role management page
      • Privileges
      • Create role
      • Modify role
      • Remove role
  • Person guide
    • About person
      • Definitions
    • Create lookup codes
    • Configure person
      • Person details
      • Additional info - private
      • Identification numbers
      • Work
      • Company details
      • Additional info - legal
      • Registration numbers
      • Additional contacts
      • Tax numbers
      • Legal entity identifier
      • Addresses
      • Documents
      • Files
      • Relationships - private
      • Relationships - legal
      • Risks
      • Financial data
      • Custom fields
    • Risk types and levels
    • Person groups
    • Search and manage person
    • Person privileges
  • Accounts guide
    • About accounts
    • Account types
      • Currency account
        • Create currency account without application
          • Currency account parameters
        • Create currency account with application
          • Account application parameters
        • Find and confirm account application
        • Post confirmation processing
          • Standard
            • Account application statuses - Standard
          • External virtual
            • Account application statuses - External
      • Internal account
        • Create internal account
          • Internal account parameters
    • Search accounts
    • Account view page
    • Account parameter rule
      • Account parameter rule parameters
      • Create account with parameter rule
    • Account price list
      • Create price lists
        • Set up a generic price list
        • Set up a non-generic price list
      • Create prices for price lists
        • Create prices for periodic fees
        • Create prices for one-time fees
        • Create prices for transaction fees
          • Prices without tiers
          • Prices with tiers
          • Prices with labels
        • Create special prices
    • Account limits
      • Limits parameters
      • Limits view page
    • Account class codes
      • Account class code rule parameters
    • Account access rights
      • Access rights parameters
    • Account review rules
    • Account interest
      • Interest main settings
      • Interest conditions
      • Account interest page
    • Allowed operations
    • Account transactions
      • Transaction view page
        • Transaction details
        • All transactions in group
        • Financial entries
      • Transaction reversals
      • Account transaction types
        • Adjustment
        • Balancing
        • Card
        • Deposit
        • Direct debit
        • External
        • Fee
        • FX
        • Generic
        • Interest
        • Loan
        • Offset
        • Payment
        • Repayment
        • Saving
    • Custom bookings
      • Custom booking parameters
      • Custom booking CSV file
      • Custom booking view page
      • Custom booking review process
    • Reservations
    • Account privileges
  • account how to guides
    • About account how to guides
    • Account floating interest
      • Applying floating interest
        • As a percentage of the base rate
        • As a difference from the base rate
        • Margin type differences explained
      • Base rate update
    • Changing account type interest method and conditions
      • Change account type interest conditions for all accounts
      • Change account type interest conditions for new accounts
      • Change account type interest method
        • Create the base rate
        • Configure the interest method change
        • Follow up on the outcome of the change
    • Internal account balance reset
      • Reset balance for all internal accounts
      • Reset balance for a particular internal account
      • Find information about default suspense account
      • Turn off balance reset
  • Deposit guide
    • About deposits
      • Definitions
    • Setting up deposit products
      • General information parameters
      • Interest main settings
      • Interest conditions
    • Search and manage deposit products
    • Deposit operations
      • Search applications
      • Search offers
      • Search contracts
        • Contract events
      • Cancel deposit contract
      • Terminate deposit contract
      • Change payout bank details
      • Define custom fields
      • Define deposit adjustment limits
    • Accessing deposit processes from the dashboard
    • Deposit user privileges
  • payment guide
    • About payments
      • Definitions
    • View account page
    • View payments dashboard
    • Initiate outgoing payments
      • Initialise payments
      • Confirm payments
      • Configure payment templates
      • Configure 4-eye review process
      • Manage payment in review
      • Troubleshooting payment initiation
    • Payment operations
      • Manage payments with AML
      • Manage incoming payments
      • Manage outgoing payments
    • Search payments
    • View payment details
    • Payment statuses
    • Payment privileges
  • Direct debit
    • Payments with direct debit
      • Mandates
        • Add mandate parameters
      • Collections
        • Create collection parameters
      • Direct debit user privileges
  • loan guide
    • About loan
      • Definitions
      • Loan flow
    • Loan fee component types
      • Manage billing and reminder fees
    • Loan product
      • Loan groups
      • General parameters
      • Loan class code
        • Loan component rule parameters
      • Principal
      • Period limitation
      • Interest conditions
      • Interest on unused limit
      • Disbursement
      • Repayment scheduling
      • Fees
      • Origination process
      • Invoice rules
      • Receivable formation rules
      • Receivable line rules
      • Loan to value rules
      • Pricing
      • Penalty
      • Custom fields
      • Loan product use cases
    • Loan application
      • Loan application page
        • Main details
        • Additional details
        • Income details
      • Loan application scoring
        • Application scoring page
    • Loan offer
      • Loan offer parameters
    • Loan contract
      • Loan contract view page
      • Contract version
        • Contract version parameters
        • Contract version change use cases
      • Loan contract event
        • Loan contract event
      • Loan contract fees
        • New fee booking
        • Fee booking reversal
      • Loan payoff preview
      • Loan contract schedule
      • Loan manual repayment
      • Loan payouts
        • Loan payout parameters
      • Loan contract invoices
        • One-time invoice parameters
        • Credit note parameters
        • Reverse repayment parameters
      • Loan communications
      • Loan funds
      • Loan write-off
        • Write-off parameters
      • Loan contract documents
    • Loan contract - v2
      • Loan contract management
        • Create loan contract parameters
      • Loan contract page
      • Loan contract content sections
      • Contract version
        • Contract version content sections
        • Contract version parameters
        • Contract version change use cases
      • Loan contract event
        • Loan contract event parameters
      • Loan contract fees
        • New fee booking parameters
      • Loan payoff preview
      • Loan contract schedule
      • Loan manual repayment
      • Loan payouts
        • Loan payout parameters
      • Loan contract invoices
        • One-time invoice parameters
        • Credit note parameters
        • Reverse repayment parameters
      • Loan communications
      • Loan funds
      • Loan write-off
        • Write-off parameters
      • Loan contract documents
    • Loan contracts portfolio report
      • Loan contracts portfolio report parameters
    • Loan repayments with direct debit
      • Mandates
      • Collections
    • Assets and collaterals
      • Asset
        • Asset parameters
      • Collateral agreement
        • Create with asset
        • Create with suretyship
        • Find collateral agreement
        • Edit collateral agreement
        • Sign collateral agreement
        • Discard collateral agreement
        • Close collateral agreement
      • Custom fields and lookups
    • Loan privileges
  • loan how to guides
    • About loan how to guides
    • Umbrella loan
      • Umbrella loan example
      • Configure umbrella loan product
      • Create loan contracts
    • Credit line products
      • Configure credit line product
    • Balloon loan
      • Balloon loan example
      • Configure loan product
    • Loan capitalisation and deduction
      • Loan product setup
      • Manual disbursement
      • Manual fee booking scenario
      • Manual capitalisation
    • Top up loan
      • Define top-up conditions
      • Create new contract version
      • Fill in top-up parameters
    • Change loan end date
      • Define new end period
      • Create new contract version
      • Fill in new end date
    • Set up loan payment holiday
      • Define payment holiday terms
      • Create new contract version
      • Fill in payment holiday terms
  • Base interest rate guide
    • About interest rate management
      • Definitions
      • Process flow
    • Base interest rates
      • Add base rate fixing
      • Approve rate fixing
      • Upload rates
      • Find rate fixings
    • Interest rate cap
      • Add rate cap fixing
      • Approve rate cap fixing
      • Find interest rate cap fixing
    • Configure loan product
    • Find applied base rate
  • loan penalty guide
    • About loan penalty calculations
      • Definitions
    • Penalty calculation principles
    • Set up loan penalty calculation
      • Find loan product configuration
      • Set up penalty grace days and amount
      • Configure penalty for loan components
      • Define penalty rates
    • Floating penalty with interest
      • Manage penalty
    • Find calculated penalties
      • Find penalties from invoices
      • Find penalties from contracts
  • loan campaign guide
    • About loan campaigns
    • Create loan campaign
      • Set up loan campaign
      • Apply campaign to product
    • Manage loan campaign
      • Create application/offer with campaign code
      • Find applied campaigns
      • Update and copy campaigns
      • Disconnect loan product from campaign
  • cards guide
    • About cards
      • Definitions
    • Add BIN
    • Card price lists
      • Manage card price list
        • Price list parameters
      • Price list prices
        • New price list price parameters
      • Tiered prices
        • Assign counting and summing groups to transaction fee type in price list
          • Counting and summing group assignment parameters
        • Assigning counting and summing groups for transaction types
        • Aspects to consider
      • Fee types
      • Transaction types
      • Fee caps
        • Fee cap parameters
    • Create card products
      • Product description
      • Card account settings
      • Card main settings
      • PAN settings
      • Product price lists
      • Product designs
      • MCC settings
      • Authorisation types
      • Card level default limits
      • Additional settings
      • Completing card product creation
    • Card product statuses
      • Change card product status
    • Create credit products
      • General conditions
      • Product price lists
      • Interest conditions
      • Penalty conditions
      • Transaction setup
      • Repayment conditions
      • Disbursement conditions
      • Debt conditions
      • Invoice conditions
      • Receivable formation rules
      • Receivable line rules
      • Complete credit product creation
    • Create instalment plans
      • Create an instalment plan type
        • Instalment plan type parameters
      • Create an instalment plan
      • Manage instalment plan
      • Change interest rate
    • Card operations
      • Search cards
        • Process steps
        • Card renewal
        • Card custom booking
        • Ordering plastic card
      • Search card applications
        • Create a card application
      • Search credit card offers
        • Create a credit card offer
      • Search credit contracts
      • Search card renewals
      • Search card transactions
      • Cards funds search
      • Batch card operations
      • Card clearing reports
      • Correct interest manually
      • Card contract write-off
        • Create card contract write-off
          • Write-off parameters
        • Search card contract write-offs
        • Reverse card contract write-offs
    • Cards user privileges
  • Card how to guides
    • About card how to guides
    • Card pricing models
      • Pricing with labels and no tiers
      • Pricing with labels and count-based tiers
      • Pricing with labels and amount-based tiers
      • Amount range-based pricing with count threshold
  • Finance guides
    • About finance
      • Definitions
    • Finance reports guide
      • Report on GL balances and turnovers
        • GL balances and turnovers report request parameters
      • Report on GL monthly entries
        • GL monthly entries report request parameters
      • Report on GL contra entries
        • Contra entry report request parameters
      • Journal reports
      • Search and fetch financial entries
        • GL entries search parameters
  • Administration
    • About administration
    • Currency rates
      • Currency reference rates
        • Create a file with currency reference rates
        • Upload a file with currency reference rates
        • Confirm uploaded reference rates
        • View the latest currency reference rates
    • Lookups
      • Manage lookups
      • Account group lookup codes
        • Method assignment codes
        • Customer groups
      • Loan group lookup codes
        • Solvency level
        • Loan contract change reason
      • Lookups user privileges
    • Custom fields
      • Create field sets
      • Create fields
      • Manage custom field values
      • Custom fields user privileges
    • Holidays
    • System properties
      • Auth system properties
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  • Create mandate
  • Find mandates
  • Upload mandate documents
  • Inactivate mandate

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  1. Direct debit
  2. Payments with direct debit

Mandates

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Last updated 5 months ago

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Create mandate

  1. Find a person who needs to have mandate created:

    • Persons > Search.

    • Click the Person name or ID number to access person details.

  2. Create mandate for a person:

    • From the content menu choose Direct debit > Mandates.

    • Click the Add new mandate button.

Find mandates

You can find mandates via the Persons or the Direct debit modules:

  1. Persons > Search.

  2. Click the Person name or ID number to access person details.

  3. From the content menu choose Direct debit > Mandates.

  4. Click the Mandate ID to access the mandate information.

  1. Direct debit > Search mandates.

  2. Click the Mandate ID to access the mandate details.

Upload mandate documents

  2. From the content menu choose Documents.

  3. Click the New document button.

  1. Choose file from your computer > Save.

Inactivate mandate

  2. Click the Inactive button.

Fill in the > Save.

that needs to be updated.

to be inactivated.

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