# Transaction reversals

The BackOffice supports the transaction reversals feature. Below you will find more information:

* [Make transaction reversal](#_it12m3glmu7b),
* [Reverse transaction and fee](#_c4o1ezlr73ut),
* [Reverse fee only](#_74owvte4zd6c),
* [Make reversal on closed account](#_kjcn4epc1p3e).

{% hint style="info" %}
Only reversible transactions can be reversed. See the [list of reversible transactions](/backoffice-user-guides/iDyT31cW9CYApPltrXUd/accounts-guide/account-transactions/account-transaction-types.md).
{% endhint %}

## Make transaction reversal <a href="#it12m3glmu7b" id="it12m3glmu7b"></a>

1. Open the [account view page](/backoffice-user-guides/iDyT31cW9CYApPltrXUd/accounts-guide/account-view-page.md).
2. From the content menu, choose the **Account statement** option.
3. Fill in the search details > click on the **Search** button.
4. Click on the transaction you would like to reverse to view the details.
5. Click on the **Reverse** button visible in the upper right corner of the screen to start the transaction reverse.

<figure><picture><source srcset="/files/5nu4Y5lDgSJJq12fvl0l" media="(prefers-color-scheme: dark)"><img src="/files/L32YbJx1cZVKMdJrn2QV" alt=""></picture><figcaption></figcaption></figure>

{% hint style="info" %}
If there is no **Reverse** button visible in the upper right corner of the screen, it means the transaction is not reversible.
{% endhint %}

To complete the reversal, select the **value date rule** applicable for the reversal:

* **Original date** - when the reverse transaction was created.
* **Approval date** - when the reverse transaction was approved.

And fill in the missing parameters in the transaction reversal modal and press **Save**.

<figure><picture><source srcset="/files/JwmT0BYQHwOgwoMyVLv9" media="(prefers-color-scheme: dark)"><img src="/files/7MjTBdc9yFqhLRpO6iPG" alt=""></picture><figcaption></figcaption></figure>

## Reverse transaction and fee <a href="#c4o1ezlr73ut" id="c4o1ezlr73ut"></a>

1. Initiate the reversal from the base transaction view page.
2. To verify, check the **Transaction type** parameter. To know more about the transaction types, check the [account transaction types](/backoffice-user-guides/iDyT31cW9CYApPltrXUd/accounts-guide/account-transactions/account-transaction-types.md) page.

<figure><picture><source srcset="/files/BZhve0nSP3ztM5hZfRWB" media="(prefers-color-scheme: dark)"><img src="/files/7AzukJTasQGQuD34vCL9" alt=""></picture><figcaption></figcaption></figure>

{% hint style="info" %}
When reversing a base transaction, all related transactions are reversed. You can check if the base transaction has some related transactions by going to the **All transactions in group** section on the view page.
{% endhint %}

## Reverse fee only <a href="#id-74owvte4zd6c" id="id-74owvte4zd6c"></a>

1. Initiate the reversal from the fee transaction view page.
2. To verify, check the **Transaction type** parameter. All fee transactions have the **FEE** name. Check the [account transaction types](/backoffice-user-guides/iDyT31cW9CYApPltrXUd/accounts-guide/account-transactions/account-transaction-types.md) section for more details.

{% hint style="info" %}
The fee reversals do not affect the other transactions in the same transaction group.
{% endhint %}

## Make reversal on closed account <a href="#kjcn4epc1p3e" id="kjcn4epc1p3e"></a>

1. Open the transaction view page.&#x20;
2. Click the **Reverse in closed account** button > fill in reversal details.

{% hint style="warning" %}
It is only possible to reverse a transaction that was made before the account was closed. It is not possible to reverse the transaction  made on a closed account.
{% endhint %}


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