Transaction reversals

The BackOffice supports the transaction reversals feature. Below you will find more information:

• Make transaction reversal,

• Reverse transaction and fee,

• Reverse fee only,

• Make reversal on closed account.

Only reversible transactions can be reversed. See the list of reversible transactions.

Make transaction reversal

1. Open the account view page.

2. From the content menu, choose the Account statement option.

3. Fill in the search details > click on the Search button.

4. Click on the transaction you would like to reverse to view the details.

5. Click on the Reverse button visible in the upper right corner of the screen to start the transaction reverse.

If there is no Reverse button visible in the upper right corner of the screen, it means the transaction is not reversible.

To complete the reversal, select the value date rule applicable for the reversal:

• Original date - when the reverse transaction was created.

• Approval date - when the reverse transaction was approved.

And fill in the missing parameters in the transaction reversal modal and press Save.

Reverse transaction and fee

1. Initiate the reversal from the base transaction view page.

2. To verify, check the Transaction type parameter. To know more about the transaction types, check the account transaction types page.

When reversing a base transaction, all related transactions are reversed. You can check if the base transaction has some related transactions by going to the All transactions in group section on the view page.

Reverse fee only

1. Initiate the reversal from the fee transaction view page.

2. To verify, check the Transaction type parameter. All fee transactions have the FEE name. Check the account transaction types section for more details.

The fee reversals do not affect the other transactions in the same transaction group.

Make reversal on closed account

1. Open the transaction view page.

2. Click the Reverse in closed account button > fill in reversal details.

It is only possible to reverse a transaction that was made before the account was closed. It is not possible to reverse the transaction made on a closed account.