Troubleshooting payment initiation

Error
Solution

Iban format is invalid

Make sure that the IBAN has a valid format.

err.paymentCounterpartyIbanBicNotFound

Make sure that IBAN or BIC are entered correctly.

err.paymentDescriptionOrRefIsMissing

Enter payment description or the reference number.

err.notSepaActiveParticipant

The financial institution that issued the IBAN does not participate in the SEPA payment scheme.

err.invalidPaymentCounterpartyBic

Enter valid counterparty BIC information.

Insufficient funds

The payer’s account does not have enough funds.

err.paymentCurrencyCodeNotSet

Make sure that the payment currency is selected.

err.paymentCounterpartyIbanInvalid

Enter valid counterparty IBAN information.

Technical error occurred

Try initiating/confirming/searching payment later.

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