Card renewal and replacement

This section describes the differences between card renewal and card replacement.

• Card renewal is a regular process that occurs when your card expires, resulting in a new physical card.

• Card replacement, however, is an irregular process used if your card is lost, stolen, or damaged.

Both options issue the cardholder a new card, but by understanding the differences between them, you can choose the most appropriate solution for the situation and explain it clearly to the cardholder.

The following table compares card renewal with replacement.

Card attribute	Card renewal	Card replacement
New PAN is generated	Yes	Yes
New PIN is generated	No	Yes
Card expiry date	New expiry date	Same as for existing card
Process is started	Automatically or manually	Manually
Allowed for expired card	Yes, manually *	No

* The number of months after a card’s expiry date during which card renewal is allowed is defined by the system parameter CARD_RENEWAL_MONTHS_AFTER_LIMIT.

See the next sections on Card renewal and Card replacement for more information.