Custom bookings

The BackOffice interface supports the custom bookings option. Here are some example use cases where you might need to make a custom booking.

• Enter a card transaction manually or reverse it.

• Reverse the applied fee for the customer.

• Enter some transactions like fees, compensations or chargebacks manually.

• Enter interest or fee corrections.

• Make write-offs before account closure.

• Making resolving entries on a closed account.

Below you will find more information about:

• Make custom booking,

• Make custom booking bulk upload,

• Make custom booking on a closed account,

• Search custom booking

Make custom booking

1. Open the account view page.

2. From the content menu, choose the Custom booking option.

3. Click the New custom booking button and fill in the parameters.

1. Click the Save button.

BackOffice users with the MAKE_TRANSACTION privilege can initiate custom bookings.

Make custom booking bulk upload

Using the BackOffice interface, you can bulk upload the custom booking files in the comma-delimited CSV format. Find information about the CSV file here: custom booking CSV file.

To upload the CSV file:

1. Administration > File import.

2. On the file import page, click the Import file button.

3. In the file import window, set the Import type to Custom bookings, upload the CSV file > click the Import button.

The outcome can be an error or success once you have uploaded your file with custom bookings.

1. Error: Should the Tuum system encounter an error in any row of your custom booking file, it will reject the entire file. The response will detail the error associated with the specific problematic row.

2. Success: The Tuum system has created all custom bookings in the CSV file.

The Tuum system bypasses account balance checks for custom booking file uploads. Therefore, transactions can push account balances into the negative, regardless of the negative balance allowance settings.

Make custom booking on a closed account

The Tuum system supports custom bookings on closed accounts. This functionality is needed when transactions or transaction reversals need to be registered in Tuum after the account is closed. For example, if the information about the card purchase is received after the card account is closed.

To register custom booking on a closed account, you need to complete two steps:

• Register custom booking on a closed account,
• Resolve custom booking.

Register a custom booking on a closed account

1. Find the closed account in question > open the account view page.
2. From the content menu, choose the Custom booking option.

3. Click the New custom booking in closed account button.

1. Fill in the custom booking details, and click Save.

• When creating a reversal on the closed account, you need to refer to the original transaction.

• Only allowed transactions can be reversed. See the account transaction types page for more details.

Resolve a custom booking

After creating a new incoming custom booking on a closed account, it needs to be resolved to choose where the funds are directed:

• Transferred to the internal account - to transfer funds to an internal account.

• Registered a bank revenue - to register funds as a bank income.

To resolve a custom booking:

1. Find a custom booking on a closed account.

2. Open the custom booking view page > on the upper right corner, click the Resolve button.

1. The BackOffice will open the Custom booking resolve page > fill in the parameters > click the Resolve button. See below for more details.

Search custom booking

1. Accounts > Search > Custom bookings.

2. Fill in the search details > click the Search button.

3. Click the Custom booking ID to view the details.