Mandates

Requirements

You can add a mandate if:

• The loan contract does not have an active mandate.

• The loan contract repayment channel relates to the direct debit.

See more information about loan contract repayment conditions.

Add new mandate

You can add a new mandate via loans module to connect an existing loan contract to a mandate. To do that, follow the steps below:

1. Loans > Search > Contracts.

2. Find the loan contract in question.

3. Click the Contract number to view the loan contract details.

4. From the content menu choose Direct debit > Add mandate.

1. Fill in the mandate details:

   • Name: enter the debtor's full name.

   • Account number: enter the debtor's account number.

   • Mandate signature date: select the date when the mandate is signed.

   • Mandate agreement date: select the mandate agreement date.

For the mandate agreement date, we recommend using a current or a past date. If the mandate agreement day is in the future, the mandate will be set to the pending status.

A loan contract can have only one active mandate.

Search mandates

You can search through all existing mandates using the Direct Debit menu:

1. Direct debit > Search mandates.

2. Fill in the search parameters > Search.

1. Click the Mandate ID to access the mandate information.

Search person mandates

There are two ways of how you can find person mandates:

• Via person menu,
• Via loans menu.

Via person menu

1. Person > Search > find the person in question.

2. Click the Identification number to access the person details.

3. From the content menu, choose Direct Debit> Mandates.

Via loans menu

1. Loans > Search > Contracts > find the person contract.

2. Click the Contract number to access the loan contract details.

3. From the content menu choose Direct debit.

Inactivate mandate

1. Find the mandate in question.

2. Click the Mandate ID to access the mandate information.

3. Click the Inactivate button > Choose the inactivation reason.