Collections

Requirements

To set up collections, the following conditions must be met:

1. The corresponding loan product has direct debit listed as an allowed repayment channel.

1. The loan contract has direct debit as the repayment channel.

1. The loan contract is connected to an active mandate.

Once these conditions are followed, you can send collections.

Send collection

There are two ways of how to send collections:

• Automatically,

• Manually.

Send collection automatically

If you follow all requirements, the periodic invoices will be sent to collection automatically.

Send collection manually

In some cases, the collection can be sent manually, for example:

• For one-time invoices.

• If you changed the repayment method. For example, from account API to direct debit.

• If collection failed due to insufficient funds. You can retry sending the collection.

To send the collection manually, do the following:

1. Loans > Search > Contracts.

2. Click the Contract number to view the contract details.

3. From the content menu, choose Billing > Invoices.

4. Find the invoice in question.

5. Click the Invoice ID to view the invoice details.

6. Scroll to the Direct debit collections section > Send collection.

1. Confirm the selection.

Search collections

You can search collections via:

• Loans menu,

• Direct debit menu.

Via loans menu

1. Loans > Search > Contracts > find the person contract.

2. Click the Contract number to access the loan contract details.

3. From the content menu, choose Direct debit.

4. Scroll to the Search collections section.

5. Click the Collection ID to view the collection details.

Via direct debit menu

1. Direct debit > Search collections.

2. Fill in the search parameters > Search.

1. Click the Collection ID to access the collection details.

Cancel collection

1. Find the collection in question.

2. Click the Collection ID to access the collection details.

3. Click the Cancel button and choose the cancellation Reason.