LogoLogo
  • welcome
    • About BackOffice user guide
    • About Tuum BackOffice
      • BackOffice global features
      • BackOffice content features
  • Users and roles guide
    • Users and roles
      • Definitions
    • BackOffice administrator
    • User management
      • User management page
      • Create users
      • User credentials
      • Search users
      • Assign and remove roles
      • Change user password
      • Delete user
    • Role management
      • Role management page
      • Privileges
      • Create role
      • Modify role
      • Remove role
  • Person guide
    • About person
      • Definitions
    • Create lookup codes
    • Configure person
      • Person details
      • Additional info - private
      • Identification numbers
      • Work
      • Company details
      • Additional info - legal
      • Registration numbers
      • Additional contacts
      • Tax numbers
      • Legal entity identifier
      • Addresses
      • Documents
      • Files
      • Relationships - private
      • Relationships - legal
      • Risks
      • Financial data
      • Custom fields
    • Risk types and levels
    • Person groups
    • Search and manage person
    • Person privileges
  • Accounts guide
    • About accounts
    • Account types
      • Currency account
        • Create currency account without application
          • Currency account parameters
        • Create currency account with application
          • Account application parameters
        • Find and confirm account application
        • Post confirmation processing
          • Standard
            • Account application statuses - Standard
          • External virtual
            • Account application statuses - External
      • Internal account
        • Create internal account
          • Internal account parameters
    • Search accounts
    • Account view page
    • Account parameter rule
      • Account parameter rule parameters
      • Create account with parameter rule
    • Account price list
      • Create price lists
        • Set up a generic price list
        • Set up a non-generic price list
      • Create prices for price lists
        • Create prices for periodic fees
        • Create prices for one-time fees
        • Create prices for transaction fees
          • Prices without tiers
          • Prices with tiers
          • Prices with labels
        • Create special prices
    • Account limits
      • Limits parameters
      • Limits view page
    • Account class codes
      • Account class code rule parameters
    • Account access rights
      • Access rights parameters
    • Account review rules
    • Account interest
      • Interest main settings
      • Interest conditions
      • Account interest page
    • Allowed operations
    • Account transactions
      • Transaction view page
        • Transaction details
        • All transactions in group
        • Financial entries
      • Transaction reversals
      • Account transaction types
        • Adjustment
        • Balancing
        • Card
        • Deposit
        • Direct debit
        • External
        • Fee
        • FX
        • Generic
        • Interest
        • Loan
        • Offset
        • Payment
        • Repayment
        • Saving
    • Custom bookings
      • Custom booking parameters
      • Custom booking CSV file
      • Custom booking view page
      • Custom booking review process
    • Reservations
    • Account privileges
  • account how to guides
    • About account how to guides
    • Account floating interest
      • Applying floating interest
        • As a percentage of the base rate
        • As a difference from the base rate
        • Margin type differences explained
      • Base rate update
    • Changing account type interest method and conditions
      • Change account type interest conditions for all accounts
      • Change account type interest conditions for new accounts
      • Change account type interest method
        • Create the base rate
        • Configure the interest method change
        • Follow up on the outcome of the change
    • Internal account balance reset
      • Reset balance for all internal accounts
      • Reset balance for a particular internal account
      • Find information about default suspense account
      • Turn off balance reset
  • Deposit guide
    • About deposits
      • Definitions
    • Setting up deposit products
      • General information parameters
      • Interest main settings
      • Interest conditions
    • Search and manage deposit products
    • Deposit operations
      • Search applications
      • Search offers
      • Search contracts
        • Contract events
      • Cancel deposit contract
      • Terminate deposit contract
      • Change payout bank details
      • Define custom fields
      • Define deposit adjustment limits
    • Accessing deposit processes from the dashboard
    • Deposit user privileges
  • payment guide
    • About payments
      • Definitions
    • View account page
    • View payments dashboard
    • Initiate outgoing payments
      • Initialise payments
      • Confirm payments
      • Configure payment templates
      • Configure 4-eye review process
      • Manage payment in review
      • Troubleshooting payment initiation
    • Payment operations
      • Manage payments with AML
      • Manage incoming payments
      • Manage outgoing payments
    • Search payments
    • View payment details
    • Payment statuses
    • Payment privileges
  • Direct debit
    • Payments with direct debit
      • Mandates
        • Add mandate parameters
      • Collections
        • Create collection parameters
      • Direct debit user privileges
  • loan guide
    • About loan
      • Definitions
      • Loan flow
    • Loan fee component types
      • Manage billing and reminder fees
    • Loan product
      • Loan groups
      • General parameters
      • Loan class code
        • Loan component rule parameters
      • Principal
      • Period limitation
      • Interest conditions
      • Interest on unused limit
      • Disbursement
      • Repayment scheduling
      • Fees
      • Origination process
      • Invoice rules
      • Receivable formation rules
      • Receivable line rules
      • Loan to value rules
      • Pricing
      • Penalty
      • Custom fields
      • Loan product use cases
    • Loan application
      • Loan application page
        • Main details
        • Additional details
        • Income details
      • Loan application scoring
        • Application scoring page
    • Loan offer
      • Loan offer parameters
    • Loan contract
      • Loan contract view page
      • Contract version
        • Contract version parameters
        • Contract version change use cases
      • Loan contract event
        • Loan contract event
      • Loan contract fees
        • New fee booking
        • Fee booking reversal
      • Loan payoff preview
      • Loan contract schedule
      • Loan manual repayment
      • Loan payouts
        • Loan payout parameters
      • Loan contract invoices
        • One-time invoice parameters
        • Credit note parameters
        • Reverse repayment parameters
      • Loan communications
      • Loan funds
      • Loan write-off
        • Write-off parameters
      • Loan contract documents
    • Loan contract - v2
      • Loan contract management
        • Create loan contract parameters
      • Loan contract page
      • Loan contract content sections
      • Contract version
        • Contract version content sections
        • Contract version parameters
        • Contract version change use cases
      • Loan contract event
        • Loan contract event parameters
      • Loan contract fees
        • New fee booking parameters
      • Loan payoff preview
      • Loan contract schedule
      • Loan manual repayment
      • Loan payouts
        • Loan payout parameters
      • Loan contract invoices
        • One-time invoice parameters
        • Credit note parameters
        • Reverse repayment parameters
      • Loan communications
      • Loan funds
      • Loan write-off
        • Write-off parameters
      • Loan contract documents
    • Loan contracts portfolio report
      • Loan contracts portfolio report parameters
    • Loan repayments with direct debit
      • Mandates
      • Collections
    • Assets and collaterals
      • Asset
        • Asset parameters
      • Collateral agreement
        • Create with asset
        • Create with suretyship
        • Find collateral agreement
        • Edit collateral agreement
        • Sign collateral agreement
        • Discard collateral agreement
        • Close collateral agreement
      • Custom fields and lookups
    • Loan privileges
  • loan how to guides
    • About loan how to guides
    • Umbrella loan
      • Umbrella loan example
      • Configure umbrella loan product
      • Create loan contracts
    • Credit line products
      • Configure credit line product
    • Balloon loan
      • Balloon loan example
      • Configure loan product
    • Loan capitalisation and deduction
      • Loan product setup
      • Manual disbursement
      • Manual fee booking scenario
      • Manual capitalisation
    • Top up loan
      • Define top-up conditions
      • Create new contract version
      • Fill in top-up parameters
    • Change loan end date
      • Define new end period
      • Create new contract version
      • Fill in new end date
    • Set up loan payment holiday
      • Define payment holiday terms
      • Create new contract version
      • Fill in payment holiday terms
  • Base interest rate guide
    • About interest rate management
      • Definitions
      • Process flow
    • Base interest rates
      • Add base rate fixing
      • Approve rate fixing
      • Upload rates
      • Find rate fixings
    • Interest rate cap
      • Add rate cap fixing
      • Approve rate cap fixing
      • Find interest rate cap fixing
    • Configure loan product
    • Find applied base rate
  • loan penalty guide
    • About loan penalty calculations
      • Definitions
    • Penalty calculation principles
    • Set up loan penalty calculation
      • Find loan product configuration
      • Set up penalty grace days and amount
      • Configure penalty for loan components
      • Define penalty rates
    • Floating penalty with interest
      • Manage penalty
    • Find calculated penalties
      • Find penalties from invoices
      • Find penalties from contracts
  • loan campaign guide
    • About loan campaigns
    • Create loan campaign
      • Set up loan campaign
      • Apply campaign to product
    • Manage loan campaign
      • Create application/offer with campaign code
      • Find applied campaigns
      • Update and copy campaigns
      • Disconnect loan product from campaign
  • cards guide
    • About cards
      • Definitions
    • Add BIN
    • Card price lists
      • Manage card price list
        • Price list parameters
      • Price list prices
        • New price list price parameters
      • Tiered prices
        • Assign counting and summing groups to transaction fee type in price list
          • Counting and summing group assignment parameters
        • Assigning counting and summing groups for transaction types
        • Aspects to consider
      • Fee types
      • Transaction types
      • Fee caps
        • Fee cap parameters
    • Create card products
      • Product description
      • Card account settings
      • Card main settings
      • PAN settings
      • Product price lists
      • Product designs
      • MCC settings
      • Authorisation types
      • Card level default limits
      • Additional settings
      • Completing card product creation
    • Card product statuses
      • Change card product status
    • Create credit products
      • General conditions
      • Product price lists
      • Interest conditions
      • Penalty conditions
      • Transaction setup
      • Repayment conditions
      • Disbursement conditions
      • Debt conditions
      • Invoice conditions
      • Receivable formation rules
      • Receivable line rules
      • Complete credit product creation
    • Create instalment plans
      • Create an instalment plan type
        • Instalment plan type parameters
      • Create an instalment plan
      • Manage instalment plan
      • Change interest rate for instalment plan
      • Manage premature repayment for instalment plans
    • Card operations
      • Search cards
      • Card details
        • Process steps
        • Card renewal
        • Card custom booking
        • Replace the price list for cards
        • Ordering plastic card
        • Manage card limits
          • Replace card limit group
            • Card limit group parameters
          • Update card limit amounts
            • Card limit amount parameters
          • Replace card usage group
            • Card usage group parameters
        • Change card settings
          • Card settings parameters
      • Search card applications
        • Create a card application
      • Search credit card offers
        • Create a credit card offer
      • Search credit contracts
        • Replace the price list for credit contracts
      • Search card renewals
      • Search card transactions
      • Cards funds search
      • Batch card operations
      • Card clearing reports
        • Export Mastercard clearing report as CSV
          • 1644-685 Financial position detail (clearing totals) parameters
          • 1644-680 File currency summary (source currency totals) parameters
          • 1740-783 Fee collection (clearing system-generated) parameters
        • View Mastercard clearing message details
      • Correct interest manually
      • Card contract write-off
        • Create card contract write-off
          • Write-off parameters
        • Search card contract write-offs
        • Reverse card contract write-offs
    • Cards user privileges
  • Card how to guides
    • About card how to guides
    • Card pricing models
      • Pricing with labels and no tiers
      • Pricing with labels and count-based tiers
      • Pricing with labels and amount-based tiers
      • Amount range-based pricing with count threshold
  • Finance guides
    • About finance
      • Definitions
    • Finance reports guide
      • Report on GL balances and turnovers
        • GL balances and turnovers report request parameters
      • Report on GL monthly entries
        • GL monthly entries report request parameters
      • Report on GL contra entries
        • Contra entry report request parameters
      • Journal reports
      • Search and fetch financial entries
        • GL entries search parameters
  • Administration
    • About administration
    • Currency rates
      • Currency reference rates
        • Create a file with currency reference rates
        • Upload a file with currency reference rates
        • Confirm uploaded reference rates
        • View the latest currency reference rates
    • Lookups
      • Manage lookups
      • Account group lookup codes
        • Method assignment codes
        • Customer groups
      • Loan group lookup codes
        • Solvency level
        • Loan contract change reason
      • Lookups user privileges
    • Custom fields
      • Create field sets
      • Create fields
      • Manage custom field values
      • Custom fields user privileges
    • Holidays
    • System properties
      • Auth system properties
Powered by GitBook

© Tuum 2025

On this page
  • Loan offer management options
  • Create loan offer
  • Search loan offers
  • Find loan fees
  • Modify loan offer
  • Modify payment instructions
  • Find offer schedule
  • Add asset
  • Find loan offer schedule
  • Export offer schedule
  • Accept loan offer
  • Decline loan offer
  • Cancel loan offer

Was this helpful?

Export as PDF
  1. loan guide

Loan offer

PreviousApplication scoring pageNextLoan offer parameters

Last updated 6 months ago

Was this helpful?

To manage loan offers in the BackOffice you can do the following:

  • ,

  • ,

  • ,

  • ,

  • ,

  • ,

  • ,

  • ,

  • ,

  • ,

  • .

Loan offer management options

The loan offer is the second step of the loan origination process after the loan application. The input data for creating the loan offer comes from the loan application.

There are two scenarios of how you can manage the loan offer processing:

Loan applications with Tuum
Loan applications outside of Tuum

You can create a loan offer directly from the loan application using the API endpoint:

You can proceed by creating a loan offer via BackOffice or by using the Loan offer API:

When you create the loan offer via the APIs, you can see the prefilled loan application in the BackOffice.

Create loan offer

  1. Find the borrower’s person page: Persons > Search.

  2. From the content menu, select Loans > Loan offers.

Search loan offers

  1. Loans > Search > Offers.

  2. Fill in search parameters > Search.

  3. To access the loan offer details, click the loan offer Number.

Find loan fees

Once the loan offer is created, you can also view the fees associated with this loan offer. To view the fees information:

  1. On the loan offer page scroll to the Fees section.

Modify loan offer

The BackOffice allows editing of the following loan offer details: loan offer details, payment conditions, other information (fees), and payment instructions.

To edit the loan offer:

  1. Click the Edit offer button > add new values and click on the plus icon to add new payment instructions > Save.

Note that you can also edit the loan offer fees:

Modify payment instructions

To modify the loan offer payment instructions, you can edit existing payment instruction or add new ones.

To modify existing payment instructions:

  1. Click the edit sign and modify the existing parameters > Save.

To add new payment instructions:

  1. Click the plus sign and fill in new payment instructions > Save.

  • BackOffice users with the EDIT_LOAN_OFFER privilege can modify the loan offer details.

  • You can modify the loan offer details until the loan offer is accepted and the loan contract is created.

Find offer schedule

  1. From the content menu choose Schedule.

You can download offer schedule as a CSV file. The download button is located at the bottom of the offer schedule page.

Add asset

Applies only if a borrower requests a secured loan.

To add an asset to a loan offer:

  1. From the content menu, select Collateral.

  2. On the Offer collateral page, click the plus sign to add a new asset.

Find loan offer schedule

The loan offer schedule represents the loan repayment schedule. The loan offer schedule offers to search for the loan offer schedule:

  1. From the content menu, select Schedule.

Export offer schedule

  1. From the content menu, select Schedule.

  2. Click the Export CSV button.

Accept loan offer

Once the loan offer has been presented to the borrower, you can accept the offer on behalf of the borrower.

To accept the loan offer:

  1. Find the loan offer in question.

  2. Click the Accept Offer button and confirm your decision.

  • Once the loan offer is accepted, the system automatically creates a loan contract.

  • BackOffice users with the ACEEPT_LOAN_OFFER privilege can accept loan offers.

Decline loan offer

Once the loan offer has been presented to the borrower, you can decline the offer on behalf of the borrower.

Cancel loan offer

  1. Find the loan offer in question.

  2. Click the Cancel button that is located at the bottom of the page > select the cancellation reason > Cancel.

BackOffice users with the CANCEL_LOAN_OFFER privilege can cancel loan offers.

- This endpoint creates the loan offer if the loan application successfully passes through the loan application process.

- You can use this endpoint to create a new loan offer if your company manages the loan applications outside the Tuum.

Click the Create offer button > enter the > Create.

in question.

in question.

in question.

in question.

in question.

offer in question.

Follow the to add a new or existing asset.

in question.

.

loan offer details
instructions
Create loan offer
Search loan offers
Find loan fees
Modify loan offer
Modify payment instructions
Find offer schedule
Add asset
Export offer schedule
Accept loan offer
Decline loan offer
Cancel loan offer
Find loan offer
Find the loan offer
Find the loan offer
Find the loan offer
Find the loan offer
Find the loan
Find the loan offer
Find the loan offer
Create loan offer from an application
Create loan offer for a person