Manage incoming payments

In Tuum, there are two more steps where the automatic processing of incoming payments can get stopped:

1. Before the AML check, if you have an additional confirmation for incoming payments enabled.

2. After the AML check, when automated crediting of the beneficiary account fails.

Manage payments that need additional approval

If you enable additional confirmation for incoming payments, the automatic processing gets stopped before the AML check. Then, depending on the configuration, one or many persons must approve the payment to allow automated payment processing to continue.

Only BackOffice users with the APPROVE_PAYMENT privilege are allowed to approve the payments.

Manage payments that need clarification

If the automatic crediting payment to the beneficiary account fails, the processing is stopped. The Tuum system updates the information on the payment dashboard. Below you can find instructions on how to resolve this case.

Payments that failed in the crediting beneficiary's account process are visible on the Payments dashboard - Payments for clarification.

To find the payments that need clarification:

1. Click the Tuum logo on the upper left corner to open the home page.

1. On the home page, find the Payments block.

2. In the Payments block, click the Payments for clarification option.

3. Look for the payment in question, and click the Payment identifier to view the detailed information.

On the payment details page, there are three options for proceeding with the payment:

• Add document,

• Return,

• Credit to account,

• View/add comments.

Return payment

1. Click on the Return button.

2. Fill in the return details and choose the return reason and click the Save button.

Credit payment to account

To credit the payment to an account:

1. Click the Credit to account button.

2. Enter the account number where the payment should be sent and click the Go button.