Manual secondary processing

When the system is configured with PROCESS_NON_MATCH_CLEARINGS = false, unmatched clearings must be manually reviewed and completed.

How it works

If no authorisation match is found, the clearing transaction status is set to Processed (PROCESSED). It will not be completed automatically and remains in this state awaiting manual intervention. Once the transaction is manually completed, its status is updated to Completed (C), the related account transaction is created, and the reservation, if exists, is released. This action creates a formal link between the authorisation and clearing records within the system, ensuring data integrity for audit and dispute resolution purposes.

When to review transactions manually

While automatic processing is faster, some situations call for manual review:

• Better control: Manual checks help catch errors, especially for big or sensitive transactions.

• Clear audit trail: Having a human review creates a record that’s useful for compliance and audits.

• Handling exceptions: Some transactions don’t fit standard rules and need a closer look.

• Avoiding disputes: Manual matching helps prevent mistakes that could upset customers and resolves existing issues more easily.