Change user password

There are two ways to change a user's password:

1. The BackOffice admin can reset a user's password.

2. The user can reset their password themselves.

Change password - BackOffice admin

To change a user's password as a BackOffice admin, go to:

1. Administration > Access management > Users.

2. In the list of the users, click Technical ID of the employee whose password you need to reset.

1. On the User details page, scroll down to the Password section.

2. Enter the New password and Confirm password.

3. Click Change to save the changes.

Change password - user

The BackOffice user can reset their password in two ways:

1. Using the forgotten password feature when not logged in.

2. Accessing their user profile page when logged in.

Change password via forgotten password feature

If the BackOffice user has forgotten their password, they can initiate a password reset via the login page.

1. On the login page, click the Trouble signing in link.

1. On the password reset page, enter your email address.

2. Click Reset Password.

An email with password reset instructions will be sent to the employee's registered email address. They should follow the instructions in the email to complete the password reset process.

Change password via user profile page

If a BackOffice user is logged in, they can change their password from the user profile page.

1. Click the user profile icon in the top-right corner of any BackOffice page.

1. Click Settings, which is opened in the same location, to navigate to the User details page.

1. On the User details page, scroll down to the Password section.

2. Enter the New password and Confirm password.

3. Click Change to save the changes.