LogoLogo
  • welcome
    • About BackOffice user guide
    • About Tuum BackOffice
      • BackOffice global features
      • BackOffice content features
  • Users and roles guide
    • Users and roles
      • Definitions
    • BackOffice administrator
    • User management
      • User management page
      • Create users
      • User credentials
      • Search users
      • Assign and remove roles
      • Change user password
      • Delete user
    • Role management
      • Role management page
      • Privileges
      • Create role
      • Modify role
      • Remove role
  • Person guide
    • About person
      • Definitions
    • Create lookup codes
    • Configure person
      • Person details
      • Additional info - private
      • Identification numbers
      • Work
      • Company details
      • Additional info - legal
      • Registration numbers
      • Additional contacts
      • Tax numbers
      • Legal entity identifier
      • Addresses
      • Documents
      • Files
      • Relationships - private
      • Relationships - legal
      • Risks
      • Financial data
      • Custom fields
    • Risk types and levels
    • Person groups
    • Search and manage person
    • Person privileges
  • Accounts guide
    • About accounts
    • Account types
      • Currency account
        • Create currency account without application
          • Currency account parameters
        • Create currency account with application
          • Account application parameters
        • Find and confirm account application
        • Post confirmation processing
          • Standard
            • Account application statuses - Standard
          • External virtual
            • Account application statuses - External
      • Internal account
        • Create internal account
          • Internal account parameters
    • Search accounts
    • Account view page
    • Account parameter rule
      • Account parameter rule parameters
      • Create account with parameter rule
    • Account price list
      • Create price lists
        • Set up a generic price list
        • Set up a non-generic price list
      • Create prices for price lists
        • Create prices for periodic fees
        • Create prices for one-time fees
        • Create prices for transaction fees
          • Prices without tiers
          • Prices with tiers
          • Prices with labels
        • Create special prices
    • Account limits
      • Limits parameters
      • Limits view page
    • Account class codes
      • Account class code rule parameters
    • Account access rights
      • Access rights parameters
    • Account review rules
    • Account interest
      • Interest main settings
      • Interest conditions
      • Account interest page
    • Allowed operations
    • Account transactions
      • Transaction view page
        • Transaction details
        • All transactions in group
        • Financial entries
      • Transaction reversals
      • Account transaction types
        • Adjustment
        • Balancing
        • Card
        • Deposit
        • Direct debit
        • External
        • Fee
        • FX
        • Generic
        • Interest
        • Loan
        • Offset
        • Payment
        • Repayment
        • Saving
    • Custom bookings
      • Custom booking parameters
      • Custom booking CSV file
      • Custom booking view page
      • Custom booking review process
    • Reservations
    • Account privileges
  • account how to guides
    • About account how to guides
    • Account floating interest
      • Applying floating interest
        • As a percentage of the base rate
        • As a difference from the base rate
        • Margin type differences explained
      • Base rate update
    • Changing account type interest method and conditions
      • Change account type interest conditions for all accounts
      • Change account type interest conditions for new accounts
      • Change account type interest method
        • Create the base rate
        • Configure the interest method change
        • Follow up on the outcome of the change
    • Internal account balance reset
      • Reset balance for all internal accounts
      • Reset balance for a particular internal account
      • Find information about default suspense account
      • Turn off balance reset
  • Deposit guide
    • About deposits
      • Definitions
    • Setting up deposit products
      • General information parameters
      • Interest main settings
      • Interest conditions
    • Search and manage deposit products
    • Deposit operations
      • Search applications
      • Search offers
      • Search contracts
        • Contract events
      • Cancel deposit contract
      • Terminate deposit contract
      • Change payout bank details
      • Define custom fields
      • Define deposit adjustment limits
    • Accessing deposit processes from the dashboard
    • Deposit user privileges
  • payment guide
    • About payments
      • Definitions
    • View account page
    • View payments dashboard
    • Initiate outgoing payments
      • Initialise payments
      • Confirm payments
      • Configure payment templates
      • Configure 4-eye review process
      • Manage payment in review
      • Troubleshooting payment initiation
    • Payment operations
      • Manage payments with AML
      • Manage incoming payments
      • Manage outgoing payments
    • Search payments
    • View payment details
    • Payment statuses
    • Payment privileges
  • Direct debit
    • Payments with direct debit
      • Mandates
        • Add mandate parameters
      • Collections
        • Create collection parameters
      • Direct debit user privileges
  • loan guide
    • About loan
      • Definitions
      • Loan flow
    • Loan fee component types
      • Manage billing and reminder fees
    • Loan product
      • Loan groups
      • General parameters
      • Loan class code
        • Loan component rule parameters
      • Principal
      • Period limitation
      • Interest conditions
      • Interest on unused limit
      • Disbursement
      • Repayment scheduling
      • Fees
      • Origination process
      • Invoice rules
      • Receivable formation rules
      • Receivable line rules
      • Loan to value rules
      • Pricing
      • Penalty
      • Custom fields
      • Loan product use cases
    • Loan application
      • Loan application page
        • Main details
        • Additional details
        • Income details
      • Loan application scoring
        • Application scoring page
    • Loan offer
      • Loan offer parameters
    • Loan contract
      • Loan contract view page
      • Contract version
        • Contract version parameters
        • Contract version change use cases
      • Loan contract event
        • Loan contract event
      • Loan contract fees
        • New fee booking
        • Fee booking reversal
      • Loan payoff preview
      • Loan contract schedule
      • Loan manual repayment
      • Loan payouts
        • Loan payout parameters
      • Loan contract invoices
        • One-time invoice parameters
        • Credit note parameters
        • Reverse repayment parameters
      • Loan communications
      • Loan funds
      • Loan write-off
        • Write-off parameters
      • Loan contract documents
    • Loan contract - v2
      • Loan contract management
        • Create loan contract parameters
      • Loan contract page
      • Loan contract content sections
      • Contract version
        • Contract version content sections
        • Contract version parameters
        • Contract version change use cases
      • Loan contract event
        • Loan contract event parameters
      • Loan contract fees
        • New fee booking parameters
      • Loan payoff preview
      • Loan contract schedule
      • Loan manual repayment
      • Loan payouts
        • Loan payout parameters
      • Loan contract invoices
        • One-time invoice parameters
        • Credit note parameters
        • Reverse repayment parameters
      • Loan communications
      • Loan funds
      • Loan write-off
        • Write-off parameters
      • Loan contract documents
    • Loan contracts portfolio report
      • Loan contracts portfolio report parameters
    • Loan repayments with direct debit
      • Mandates
      • Collections
    • Assets and collaterals
      • Asset
        • Asset parameters
      • Collateral agreement
        • Create with asset
        • Create with suretyship
        • Find collateral agreement
        • Edit collateral agreement
        • Sign collateral agreement
        • Discard collateral agreement
        • Close collateral agreement
      • Custom fields and lookups
    • Loan privileges
  • loan how to guides
    • About loan how to guides
    • Umbrella loan
      • Umbrella loan example
      • Configure umbrella loan product
      • Create loan contracts
    • Credit line products
      • Configure credit line product
    • Balloon loan
      • Balloon loan example
      • Configure loan product
    • Loan capitalisation and deduction
      • Loan product setup
      • Manual disbursement
      • Manual fee booking scenario
      • Manual capitalisation
    • Top up loan
      • Define top-up conditions
      • Create new contract version
      • Fill in top-up parameters
    • Change loan end date
      • Define new end period
      • Create new contract version
      • Fill in new end date
    • Set up loan payment holiday
      • Define payment holiday terms
      • Create new contract version
      • Fill in payment holiday terms
  • Base interest rate guide
    • About interest rate management
      • Definitions
      • Process flow
    • Base interest rates
      • Add base rate fixing
      • Approve rate fixing
      • Upload rates
      • Find rate fixings
    • Interest rate cap
      • Add rate cap fixing
      • Approve rate cap fixing
      • Find interest rate cap fixing
    • Configure loan product
    • Find applied base rate
  • loan penalty guide
    • About loan penalty calculations
      • Definitions
    • Penalty calculation principles
    • Set up loan penalty calculation
      • Find loan product configuration
      • Set up penalty grace days and amount
      • Configure penalty for loan components
      • Define penalty rates
    • Floating penalty with interest
      • Manage penalty
    • Find calculated penalties
      • Find penalties from invoices
      • Find penalties from contracts
  • loan campaign guide
    • About loan campaigns
    • Create loan campaign
      • Set up loan campaign
      • Apply campaign to product
    • Manage loan campaign
      • Create application/offer with campaign code
      • Find applied campaigns
      • Update and copy campaigns
      • Disconnect loan product from campaign
  • cards guide
    • About cards
      • Definitions
    • Add BIN
    • Card price lists
      • Manage card price list
        • Price list parameters
      • Price list prices
        • New price list price parameters
      • Tiered prices
        • Assign counting and summing groups to transaction fee type in price list
          • Counting and summing group assignment parameters
        • Assigning counting and summing groups for transaction types
        • Aspects to consider
      • Fee types
      • Transaction types
      • Fee caps
        • Fee cap parameters
    • Create card products
      • Product description
      • Card account settings
      • Card main settings
      • PAN settings
      • Product price lists
      • Product designs
      • MCC settings
      • Authorisation types
      • Card level default limits
      • Additional settings
      • Completing card product creation
    • Card product statuses
      • Change card product status
    • Create credit products
      • General conditions
      • Product price lists
      • Interest conditions
      • Penalty conditions
      • Transaction setup
      • Repayment conditions
      • Disbursement conditions
      • Debt conditions
      • Invoice conditions
      • Receivable formation rules
      • Receivable line rules
      • Complete credit product creation
    • Create instalment plans
      • Create an instalment plan type
        • Instalment plan type parameters
      • Create an instalment plan
      • Manage instalment plan
      • Change interest rate
    • Card operations
      • Search cards
        • Process steps
        • Card renewal
        • Card custom booking
        • Ordering plastic card
      • Search card applications
        • Create a card application
      • Search credit card offers
        • Create a credit card offer
      • Search credit contracts
      • Search card renewals
      • Search card transactions
      • Cards funds search
      • Batch card operations
      • Card clearing reports
      • Correct interest manually
      • Card contract write-off
        • Create card contract write-off
          • Write-off parameters
        • Search card contract write-offs
        • Reverse card contract write-offs
    • Cards user privileges
  • Card how to guides
    • About card how to guides
    • Card pricing models
      • Pricing with labels and no tiers
      • Pricing with labels and count-based tiers
      • Pricing with labels and amount-based tiers
      • Amount range-based pricing with count threshold
  • Finance guides
    • About finance
      • Definitions
    • Finance reports guide
      • Report on GL balances and turnovers
        • GL balances and turnovers report request parameters
      • Report on GL monthly entries
        • GL monthly entries report request parameters
      • Report on GL contra entries
        • Contra entry report request parameters
      • Journal reports
      • Search and fetch financial entries
        • GL entries search parameters
  • Administration
    • About administration
    • Currency rates
      • Currency reference rates
        • Create a file with currency reference rates
        • Upload a file with currency reference rates
        • Confirm uploaded reference rates
        • View the latest currency reference rates
    • Lookups
      • Manage lookups
      • Account group lookup codes
        • Method assignment codes
        • Customer groups
      • Loan group lookup codes
        • Solvency level
        • Loan contract change reason
      • Lookups user privileges
    • Custom fields
      • Create field sets
      • Create fields
      • Manage custom field values
      • Custom fields user privileges
    • Holidays
    • System properties
      • Auth system properties
Powered by GitBook

© Tuum 2025

On this page

Was this helpful?

Export as PDF
  1. loan guide
  2. Loan contract - v2

Loan communications

PreviousReverse repayment parametersNextLoan funds

Last updated 2 months ago

Was this helpful?

The loan contract communications are related to invoicing notifications and payment reminders.

Search loan communications

  1. Find a loan contract in question:

  1. Loans > Search > Contracts.

  2. Click the Contract number to open the loan contract page.

  1. Persons > Search and locate the person-borrower who has a loan contract.

  2. Click the person Name to access the person details page.

  3. From the content menu, select Loans > Loan contracts.

  4. Click the Contract number to open the loan contract page.

  1. From the content menu, choose Communication.

  2. Fill in search parameters > Search.