External virtual

The explanation below applies when you have selected the EXTERNAL_VIRTUAL as the Account setup type when creating the account application.

Application processing

After confirming the account application, the Tuum system automatically sends it to the Account service provider for AML review.

• The account service provider will review the application and respond with acceptance or rejection.

• In case the AML review takes longer, the Account service provider sends a response with a pending status.

Pending applications

When the Tuum system receives a response with the pending status, it means the AML review process with the Account service provider is still ongoing.

Next, the Tuum system sets the account application to PENDING status. The application stays in this intermediary status until the Account service provider sends the message about accepting or rejecting it.

Accepted applications

When the Tuum system receives the response with acceptance, it means the application has met all the account opening criteria of the Account service provider. The response then also contains the assigned account number.

Next, the Tuum system sets the account application to the ACCEPTED status and starts fully automated account opening processing with the account number assigned by the Account service provider.

If successful, the account application gets the status PROCESSED, and the primary account number of the opened account will be visible on the account application details page.

Keep monitoring the account application by checking its status until it reaches the PROCESSED status.

Rejected applications

When the Tuum system receives a rejecting response, it means the application has not met the required criteria for opening an account with the Account service provider.

Next, the Tuum system sets the account application to the REJECTED status, which is the final status and ends the application's processing.

For more information, refer to the explanations about account application statuses.