Collections

Create collection

To create a collection, you need to access the account that will send the direct debit payments.

1. Find account:

   • Via Persons section in the main menu,

   • Via Accounts section in the main menu.

1. Create collection for account:

   • From the content menu, choose Direct debit > Create collection.

   • Fill in the Create collection parameters > Initialise.

Search collections

You can search collections via the Accounts or the Direct debit modules:

Manage collections

You can find collections that require additional attention at the direct debit dashboard. To access the dashboard:

1. Click the Tuum logo at the top-left corner.

1. On the main screen, look for the Direct debit section. There you will find the following management options:

   • Collections for clarification,

   • Collections waiting for AML result,

   • Collections for AML approval,

   • AML declined collections.

1. Click the required option > click the Collection ID to view the collection details.

Collections for clarification

This section shows collections in the ERROR status.

• To cancel the collection, click the Cancel button.

Collections waiting for AML result

This section shows collection in the WAITING_FOR_AML status.

• At this step, you can view the Actions log or check the AML processes.

Collections for AML approval

This section shows collection in the AML_REVIEW status.

• You can decline or approve the AML process by clicking AML decline or AML approve.

AML declined collections

This section shows collections in the AML_DECLINED status. Depending on the collection direction, outgoing or incoming, you will see the following options:

• For the AML_DECLIDED incoming collections, you can return the collection, by clicking the Return button.

• For the AML_DECLINED outgoing collections, you can reverse collection, by clicking the Reverse button.