# Change status of a person Person statuses help manage and understand a person's data record throughout its existence in the Tuum system, supporting operational workflows, data governance, and compliance. This diagram illustrates the possible status transitions for a person in the Tuum system.
Person statuses
To change a person's status, follow the steps outlined below. ## Common steps To activate, inactivate or close a person, follow these steps: 1. [Search for the person](/backoffice-user-guides/iDyT31cW9CYApPltrXUd/person-guide/search-persons.md) whose status you want to change. 2. Click the person's name to view their details. 3. The person details page opens. For the next steps use the **action button** on the content sidebar, located on the right side of the content area. ## Activate person You must activate the person once it is in pending status after creation or reactivation. Click **Activate** on the content sidebar, located on the right side of the content area.
The **success notification** stating `Customer successfully activated` is shown, and the person's **status** changes to **green** with the label `Active`. ## Change status reason To update the status reason, click **Change status reason** to open a modal where you must select a status code reason from a dropdown menu, and provide a comment. Click **Submit** to confirm the changes, or **Cancel** to close the modal without saving any changes.
## Inactivate person You must inactivate a person when you intend to close that person's record in the Tuum system. 1. Click **Inactivate** on the content sidebar, located on the right side of the content area.
2. The **Close customer** modal opens.
3. Select the reason for inactivation and the inactivation date. 4. Add a comment if needed. 5. Click **Submit** to apply the changes. The person's record now shows a note with the inactivation date. ## Reactivate person You must reactivate a person when you intend to restore an inactivated person's record in the Tuum system. 1. Click **Reactivate** on the content sidebar, located on the right side of the content area.
2. The **Reactivate person** modal opens.
3. Select the reason for reactivation and the reactivation date. 4. Add a comment if needed. 5. Click **Submit** to apply the changes. The **success notification** stating `Person successfully reactivated` is shown, and the person's **status** changes to `!` with the label `Pending`. ## Forget person You must forget a person when you intend to permanently delete an inactivated person's record in the Tuum system. 1. Click **Forget** on the content sidebar, located on the right side of the content area.
2. The **Forget person** modal opens.
3. Select the forget **Reason** and the **Forget date**. 4. Add a comment if needed. 5. Click **Submit** to apply the changes. A success notification appears, confirming that the person's data has been permanently deleted. The person's details page, with no data, is displayed.
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