Manage out of sync invoice repayments
When invoice repayments fail to synchronise in the Tuum system, the dashboard provides an overview of all repayment requests that are out of sync to help you resolve these cases.
To manage out-of-sync invoice repayments, follow these steps:
Click the Tuum icon in the upper-left corner.


Go to the Loans section.
Click the Invoice repayment requests out of sync.


The Out of sync receivable repayment requests page will open.
Click the Receivable ID to open the loan contract invoice details.


On the Loan contract invoice details page, click Sync repayment request to synchronise the repayment request with the receivable debt amount.
The Sync repayment request button appears only when an invoice is in CREATED status and the receivable total debt differs from the event request’s remaining amount (e.g. partial repayment through another channel). If all invoices are PAID, the button is hidden and the request can only be cancelled.


A confirmation modal opens. Click Yes to confirm, or No to cancel.


To cancel a repayment request, click Cancel repayment request. This ensures the receivable debt amount will not be automatically repaid from the loan servicing account.
A confirmation modal opens. Enter the reason for cancellation and click Confirm.


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