Customer-specific replacement reasons

This section explains how to add customer-specific card replacement reasons. These custom reasons extend the standard system-defined list and can be tailored to meet your organisation's needs.

To add customer-specific card replacement reason lookup codes, follow these steps:

1. Go to Administration > Settings > Lookups > CARD.

2. In the content menu, choose Card.

3. From the Lookup type dropdown, choose REPLACEMENT_REASON_EXT.

1. Click next to Lookup codes to add a new replacement reason.

2. The Create new lookup modal opens.

3. Enter the lookup code and English translation. Add any additional translations if needed.

4. Click Create to save the new reason, or Cancel to discard.