Card manual renewal

This section explains how to manually renew a card, even before it reaches its expiry date and before automatic renewal is initiated.

Manual renewal is typically used when a replacement card is needed earlier than scheduled — for example, if the cardholder requests it or the current card is close to expiry. When the new card is activated, the old card is automatically deactivated.

Manual renewal cannot be initiated at just any time. The allowed renewal period is controlled by system parameters, which define how early or how late a card can be manually renewed:

  • CARD_RENEWAL_MONTHS_BEFORE_LIMIT – specifies how many months before the card's expiry date manual renewal is allowed.

  • CARD_RENEWAL_MONTHS_AFTER_LIMIT – specifies how long after the expiry date a card can still be manually renewed, in case it was not renewed on time.

You can find step-by-step instructions below on how to manually renew a card, and how to manage the renewal process (edit, approve, complete, or reject).

Renew a card

To initiate a regular card renewal, follow these steps:

  1. Find the card you want to renew.

  2. From the content menu, select Card renewal.

  1. Click Start renewal.

  2. Refresh the page to view the renewal details.

Manage card renewal

You can edit the renewal if needed, and approve or reject it by clicking the appropriate buttons in the top-right corner.

Edit card renewal

To edit card renewal details, follow these steps:

  1. Click Edit.

  2. The Edit card renewal modal opens.

  3. Update the product code, design code, card delivery method, or delivery address as needed.

  4. Click Close to cancel or Save to apply the changes.

Approve card renewal

To approve card renewal details, follow these steps:

  1. Click Approve.

  2. After approval, you can still edit, reject, or proceed with the renewal in the next step.

The Approve button is available only when the renewal status is either WAITING or REJECTED.

Complete card renewal

To complete card renewal details, follow these steps:

  1. Click Complete.

  2. After completion, the renewal can no longer be edited or rejected.

  3. The Renewal events and Renewed card sections will now display updated information.

  4. Once the renewal is completed, the system automatically creates a new card.

The Complete button is available only when the renewal status is APPROVED.

Reject card renewal

To reject card renewal details, follow these steps:

  1. Click Reject.

  2. After rejection, you can still edit or approve the renewal.

The Reject button is available only when the renewal status is either WAITING or APPROVED.

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