User credentials

Options for credentials

For BackOffice users, there are two options for managing user credentials:

1. Single Sign-On (SSO) - If your company uses SSO through Google or Microsoft Azure, user credentials will be managed via these identity providers. For more details, refer to the relevant provider instructions.

2. Tuum-managed credentials - Alternatively, you can manage user credentials directly in Tuum by associating passwords with usernames. To learn more, follow the instructions below for creating a BackOffice user password.

Create BackOffice user password

After the BackOffice admin has created a new BackOffice user, the Tuum system will send an email. This email will confirm the account creation and include instructions for setting up a password.

The email contains the link to the Tuum system page, where a user can create a password.

• The BackOffice user must create the password that follows the company password policy. You can find more information about the password policy configuration here.

• If the link for password creation has expired, the user should follow the instructions in the Change password - user section to create a password.

Create API user password

The BackOffice admin should create a password for the API user by following the instructions in the chapter Change password - BackOffice admin.