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For BackOffice users, there are two options for managing user credentials:
Single Sign-On (SSO) - If your company uses SSO through Google or Microsoft Azure, user credentials will be managed via these service providers. For more details, refer to the relevant provider instructions.
After the BackOffice admin has created a new BackOffice user, the Tuum system will send an email. This email will confirm the account creation and include instructions for setting up a password.
The email contains the link to the Tuum system page, where a user can create a password.
The Tuum system has two types of users:
BackOffice User is a user for human operators who access the Tuum system through the BackOffice interface. These users are identities for employees of your company who perform their daily tasks and should not have a system role included in their role set.
API User is a user for applications communicating with Tuum through API endpoints. These users are identities for other IT systems of your company integrated with Tuum and should have a system role included in their role set.
The Tuum system has a unique user with the username modular.system. The Tuum system retained this user for maintenance purposes. Tuum customers should not modify or use this user.
To enable a new user to perform tasks within the Tuum system, follow these three steps:
Below you can find more details about each step.
To create new user:
Go to Administration > User management.
From the content menu, choose Users > click the Add button
Enter the user details. The username and email entered must be unique within the Tuum system.
If you are creating a BackOffice user, please do not assign the System role to the user.
If you are creating an API user, assign the System role to the user.
Click Submit to complete the creation of a new user.
Below, you can learn more about how to perform the activities to manage the users in the Tuum system.
You can find a list of all users by going to:
Administration > User management.
From the content menu, choose Users.
If you need to find a particular user, click the filter sign and enter the Technical ID, Username, First name, Last name or Role.
To assign or to remove user roles:
Go to Administration > User management.
From the content menu, select Users.
In the list of the users, click on the Technical ID of the user that needs to be modified.
On the User details page:
To save the changes, click the Change roles button.
The User management page allows you to create and manage BackOffice and API user records.
To access it, navigate to:
Administration > User management.
From the content menu, select Users.
Tuum managed credentials - Alternatively, you can manage user credentials directly in Tuum by associating passwords with usernames. To learn more, follow the instructions below for .
The BackOffice user must create the password that follows the company password policy. You can find more information about the password policy configuration .
If the link for password creation has expired, the user should follow the instructions in the section to create a password.
The should create a password for the API user by following the instructions in the chapter .
.
to restrict user's permissions to perform authorised tasks.
to enable secure access to the Tuum system.
Select required roles. To assign a role, click on the toggle sign next to the role name.
If you need to create a new role, please refer to the section to learn more.
You can use the filtering controls in the table header to refine how the table content is displayed. Find more information about filtering table content .
To assign a role, click on the toggle sign next to the role name.
To remove a role, click on the toggle sign next to the role name.
You can use the filtering controls in the table header to refine how the table content is displayed. Find more information about filtering table content .
There are two ways to change a user's password:
The user can reset their password themselves.
To change user password as BackOffice admin, navigate to:
Administration > User management.
From the content menu, select Users.
In the list of the users, click the Technical ID of the employee whose password you need to reset.
On the User details page, type in the New password and Confirm password.
Click the Change password button to save the changes.
The BackOffice user can reset their password in two ways:
using the forgotten password feature when not logged in or
accessing their user profile page when logged in.
If the BackOffice user has forgotten their password, they can initiate a password reset via the login page.
On the login page, click the Trouble signing in link.
On the password reset page, enter your email address.
Click the Reset Password button.
An email with password reset instructions will be sent to the employee's registered email address. They should follow the instructions in the email to complete the password reset process.
If the BackOffice user has logged in, they can change their password on the user profile page.
Click the user profile icon in the top right corner on any BackOffice page.
Click on the Settings icon, which is opened in the same place, to navigate to the user profile page.
When the user profile page opens, scroll down to the password section.
Enter and confirm the new password.
Click the Change password button to complete the password change.
The can reset user password,
To delete user:
Go to Administration > User management.
From the content menu, choose Users.
In the list of the users, click on the Technical ID of the user that needs to be deleted.
On the User details page, click the Delete button.
