Requirements

To set up collections, the following conditions must be met:

1. The corresponding loan product has direct debit listed as an allowed repayment channel.

1. The loan contract has direct debit as the repayment channel.

Once these conditions are followed, you can send collections.

Send collection

There are two ways of how to send collections:

Send collection automatically

If you follow all requirements, the periodic invoices will be sent to collection automatically.

Send collection manually

In some cases, the collection can be sent manually, for example:

• For one-time invoices.

• If you changed the repayment method. For example, from account API to direct debit.

• If collection failed due to insufficient funds. You can retry sending the collection.

To send the collection manually, do the following:

1. Loans > Search > Contracts.

2. Click the Contract number to view the contract details.

3. From the content menu, choose Billing > Invoices.

4. Find the invoice in question.

5. Click the Invoice ID to view the invoice details.

6. Scroll to the Direct debit collections section > Send collection.

1. Confirm the selection.

Search collections

You can search collections via:

Via loans menu

1. Loans > Search > Contracts > find the person contract.

2. Click the Contract number to access the loan contract details.

3. From the content menu, choose Direct debit.

4. Scroll to the Search collections section.

5. Click the Collection ID to view the collection details.

Via direct debit menu

1. Direct debit > Search collections.

2. Fill in the search parameters > Search.

1. Click the Collection ID to access the collection details.

Cancel collection

1. Find the collection in question.

2. Click the Collection ID to access the collection details.

3. Click the Cancel button and choose the cancellation Reason.

Requirements

You can add a mandate if:

• The loan contract does not have an active mandate.

• The loan contract repayment channel relates to the direct debit.

Add new mandate

You can add a new mandate via loans module to connect an existing loan contract to a mandate. To do that, follow the steps below:

1. Loans > Search > Contracts.

2. Find the loan contract in question.

3. Click the Contract number to view the loan contract details.

4. From the content menu choose Direct debit > Add mandate.

1. Fill in the mandate details:

   • Name: enter the debtor's full name.

   • Account number: enter the debtor's account number.

   • Mandate signature date: select the date when the mandate is signed.

   • Mandate agreement date: select the mandate agreement date.

Search mandates

You can search through all existing mandates using the Direct Debit menu:

1. Direct debit > Search mandates.

2. Fill in the search parameters > Search.

1. Click the Mandate ID to access the mandate information.

Search person mandates

There are two ways of how you can find person mandates:

Via person menu

1. Person > Search > find the person in question.

2. Click the Identification number to access the person details.

3. From the content menu, choose Direct Debit> Mandates.

Via loans menu

1. Loans > Search > Contracts > find the person contract.

2. Click the Contract number to access the loan contract details.

3. From the content menu choose Direct debit.

Inactivate mandate

1. Find the mandate in question.

2. Click the Mandate ID to access the mandate information.

3. Click the Inactivate button > Choose the inactivation reason.

Introduction

Direct debit is a payment method that automates the loan repayment collection from borrower accounts in other banks using direct debit schemes such as:

• SEPA Direct Debit Core for EUR,

• Bacs Direct Debit for GBP.

Uses of direct debit

Direct debit can be used for collecting repayments:

• For loan monthly invoices (receivables),

• For one-time receivables,

• Repeatedly for an invoice where the previous collection failed because of no funds on account.

Below you will find more information about: