You can find more information about the suspense account by going to:
Administration > Settings > System properties.
From the content menu, choose finance-api.
Search for DEFAULT_SUSPENSE_ACCOUNT in the Code column.
You will find the number of the suspense account in the Value column.
To reset the balances of all internal accounts, follow the steps below.
Go to Accounts > Settings > Reset internal accounts' balances.
Click the Start batch button.
Confirm the balance reset.
In this guide, we will review how to manage the internal balance reset feature for internal accounts. In the following chapters, you will find information about:
If the internal account balance is positive, funds are transferred from the deposit portfolio GL accounts to the .
If the internal account balance is negative, the shortage of funds in the overdraft portfolio GL account is covered with a transfer from the .
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For more information, please refer to the .
To reset the balance of the particular internal account, follow the steps below.
Go to Accounts > Search > Accounts.
On the Accounts search page, find Account type, select INTERNAL and click Search.
Find the internal account in question and click the Account number to access the account information.
Choose Accounts from the content menu.
On the Account details page, scroll to the Account balances section and click the Reset balance button.
Confirm the balance reset.
If you want to use some of the internal accounts for specific internal purposes and want to prevent automatic or manual balance offsetting, do the following:
Go to Accounts > Search > Accounts.
On the Accounts search page, find the Account type parameter, select INTERNAL and click Search.
Find the internal account in question and click the Account number to access the account information.
Choose Settings from the Content menu > Allowed operations.
On the Allowed operations list, find the Internal account balance offsetting to the suspense GL account > Disable.
Once the balance reset option is disabled for an account, the will disappear. And the account balance will stay unchanged during the day-change process.
