There are two ways to change a user's password:
The user can reset their password themselves.
To change user password as BackOffice admin, navigate to:
Administration > User management.
From the content menu, select Users.
In the list of the users, click the Technical ID of the employee whose password you need to reset.
On the User details page, type in the New password and Confirm password.
Click the Change password button to save the changes.
The BackOffice user can reset their password in two ways:
using the forgotten password feature when not logged in or
accessing their user profile page when logged in.
If the BackOffice user has forgotten their password, they can initiate a password reset via the login page.
On the login page, click the Trouble signing in link.
On the password reset page, enter your email address.
Click the Reset Password button.
An email with password reset instructions will be sent to the employee's registered email address. They should follow the instructions in the email to complete the password reset process.
If the BackOffice user has logged in, they can change their password on the user profile page.
Click the user profile icon in the top right corner on any BackOffice page.
Click on the Settings icon, which is opened in the same place, to navigate to the user profile page.
When the user profile page opens, scroll down to the password section.
Enter and confirm the new password.
Click the Change password button to complete the password change.
The can reset user password,
