You can access the Card renewal page from Cards > Search > Cards, and select the card whose details you want to see. Select Card renewal from the content menu.
Keep the following points in mind for card renewal:
A card renewal fee can be applied when required.
The renewed card is assigned a new PAN.
The same PIN can be used for the renewed card.
Upon activating a renewed card, the old card is closed automatically. If not closed, the expired card is closed automatically by the system at the end of expiry.
The renewed card will inherit the design of the old card.
The renewed card will have the default expiry as defined for the card product.
The customer and the bank employee can change the design and the delivery address of the renewed card.
The card renewal process starts automatically according to the values defined in the system property. There are 4 properties defined for this in Administration > Settings > System property. Select the Cards option from the content menu and you can edit the values for the following parameters:
CARD_RENEWAL_MONTHS_AFTER_LIMIT - Number of months after card expiry when card renewal is allowed.
CARD_RENEWAL_MONTHS_BEFORE_LIMIT - Number of months before card expiry when card renewal is allowed
CARD_RENEWAL_PROCESS_FINISH_MONTHS_BEFORE - Number of months before card expiry when the card renewal process is finished automatically.
CARD_RENEWAL_PROCESS_START_MONTHS_BEFORE - Number of months before card expiry when the card renewal process is triggered automatically.
The following screenshot shows the System property page for cards:
To renew a card manually, the following conditions must be met:
The card must be active.
The card must be renewable. See the card details to know if the card is set as renewable.
If you are renewing before the card has expired, the number of months currently remaining before the card renewal is allowed must be less than the number of months defined (CARD_RENEWAL_MONTHS_BEFORE_LIMIT).
If you are renewing after the card has expired, the current month must be equal to the number of months after the card expiry when card renewal is allowed (CARD_RENEWAL_MONTHS_AFTER_LIMIT).
A card renewal process can be in one of the following states:
Waiting
Approved
Rejected
Finished
