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Write-off parameters

Field name
Type
Description

Write-off type*

List

Select the write-off type. Currently, only one option is available:

  • write-off.

Description*

Text/ Number

Select the date until the repayments are blocked.

Customer solvency level*

List

Select the level of customer ability to meet long-term debts and obligations:

  • Normally performing credit,

  • Change is due to the customer’s slightly weakened ability to pay,

  • Change is due to the customer’s seriously weakened ability to pay,

  • Change is due to prevent credit from going non-performing credit.

Write-off reason*

List

Select the write-off reason:

  • CORONA,

  • DEATH,

  • LAID_OFF,

  • OTHER,

  • SICK_LEAVE,

  • UNEMPLOYED.

Write-off all?

Checkbox

Select if you want to write-off all items or not.

Loan write-off

The loan write-off is a feature for managing loan-related debts. The write-off is used when the loan repayments collection is not possible due to some reason. For example:

  • Bankruptcy,

  • Customer death,

  • Unrecoverable insolvency,

  • Fraud.

In this case, banks decide to write-off the loans that are not possible to recover and collect. Sometimes the write-off is used when the remaining loan amount is small or the bank does not have the right to collect due to the court decisions.

Create loan write-off

  1. Find the loan contract in question:

  1. Loans > Search > Contracts.

  2. Click the Contract number to open the loan contract page.

  1. Persons > Search and locate the person-borrower who has a loan contract.

  2. Click the person Name to access the person details page.

  3. From the content menu, select Loans > Loan contracts.

  4. Click the Contract number to open the loan contract page.

  1. From the content menu, click Write-offs.

  2. Click the Create write-off button.

BackOffice users with the CREATE_LOAN_WRITE_OFF privilege can create loan write-offs.

Search loan write-offs

  1. Fill in the search parameters > Search.

  2. Click on the Identifier to open the write-off details.

BackOffice users with the VIEW_LOAN_WRITE_OFF privilege can search and view loan write-offs.

Reverse write-offs

  1. Find the write-off in question and make sure that it is in the PROCESSED status.

  2. Click the Reverse write-off button.

  1. Fill in the Description field > Save.

BackOffice users with the REVERSE_WRITE_OFF privilege can reverse loan write-offs.

Fill in the > Create.

.

write-off details
Access the loan write-offs page