Mandate reference number*
Number/ Text
Enter the mandate reference number.
Mandate signature date
Date
Select the mandate signature date.
Mandate agreement date*
Date
Select the mandate agreement date.
Mandate expiration date*
Date
Select the mandate expiration date.
Allow recurring payments
Checkbox
Select the checkbox, if you want to allow recurring payments.
Source name
Number/ Text
Enter the mandate source name.
Source ref
Number/ Text
Enter the mandate source reference.
Name*
Text/ Number
Enter the debtor name.
Person type*
List
Select the debtor person type:
Private,
Legal.
Account number*,
type
Number/Text,
List
Enter the account number and select account type.
Account number country code
List
Select the account number code.
Financial institution ID
Number/Text
Enter the financial institution ID.
Street 1
Text/Number
Enter the street name.
Street 2
Text/Number
Enter the street name.
City / County
Text/Number
Enter the name of the city or county.
State / Region
Text/Number
Enter the name of the state or region.
Zip
Number/Text
Enter the zip code.
Country
List
Select the country from the list.
Address line
Text/Number
Enter the address information.
Choose file
Button
Click the button to upload mandate-related files.
Find a person who needs to have mandate created:
Persons > Search.
Click the Person name or ID number to access person details.
Create mandate for a person:
From the content menu choose Direct debit > Mandates.
Click the Add new mandate button.
Fill in the new mandate details > Save.
You can find mandates via the Persons or the Direct debit modules:
Persons > Search.
Click the Person name or ID number to access person details.
From the content menu choose Direct debit > Mandates.
Click the Mandate ID to access the mandate information.
Direct debit > Search mandates.
Click the Mandate ID to access the mandate details.
Find the mandate that needs to be updated.
From the content menu choose Documents.
Click the New document button.
Choose file from your computer > Save.
Find the mandate to be inactivated.
Click the Inactive button.
Direct debit is a payment method that automates the payment collection from debtor accounts in other banks
Direct debit scheme is commonly used for regular utility bills, recurring subscription services.
Direct debit main items are:
Debtor - the legal person or business who pays direct debit and has signed mandate.
Creditor - a party that who initiates collection of funds from debtor and receives the money. Is responsible for keeping/validating the mandate.
Mandate - the debtor's permission for a creditor to debit their account at another bank.
Collection - the process where a creditor requests a payment from a debtor's account based on a mandate.
Below, you will find the following chapters:
This page lists the privileges required to manage direct debit.
Name
Text
The parameter is prefilled. The name of the creditor.
Account number, Type
Number/Text, List
The parameter is prefilled. The creditor's account number and type.
Name*
Text/Number
Enter the debtor's name.
Account number*
Number/Text
Enter the debtor's account number.
Account number type*
List
Select the account number type. Available options:
BBAN,
IBAN.
Account number country code
List
Select the account number country.
Financial institution ID
Number/Text
Enter the financial institution ID. Note: this parameter is required when the account number type is BBAN.
Person type
List
Select the debtor's person type. Available options:
Private,
Legal.
Street 1
Text/Number
Enter the street.
Street 2
Text/Number
Enter the street.
City / County
Text/Number
Enter the city or county.
State / Region
Text/Number
Enter the state or region.
Zip / Postal code
Number/Text
Enter the zip or postal code.
Country
List
Select debtor's country.
Amount*, Currency
Number, List
Enter the payment amount and select currency.
Due date*
Date
Select the payment due date.
Sequence type*
List
Select the payment sequence. Available options:
Final -
First
One-off
Recurring
Description
Text/Number
Enter the description.
Reference number
Number/Text
Enter the reference number.
Mandate reference number*
Number/Text
Enter the mandate reference number.
Mandate signature date
Date
Select the mandate signature date.
Creditor scheme identification
Number/Text
Enter the creditor identification scheme.
To create a collection, you need to access the account that will send the direct debit payments.
Persons > Search.
Click the Person name or ID number to access person details.
From the content menu, choose Accounts > Accounts.
Click the Account number to access the account details.
Accounts > Search > Accounts.
Find the account.
Click the Account number to access the account details.
Create collection for account:
From the content menu, choose Direct debit > Create collection.
Fill in the Create collection parameters > Initialise.
You can search collections via the Accounts or the Direct debit modules:
Accounts > Search > Accounts.
Find the account with collection.
Click the Account number to access the account details.
From the content menu, choose Direct debit > Search collections.
Click the Collection ID to view the collection details.
Direct debit > Search collections.
Click the Collection ID to view the collection details.
You can find collections that require additional attention at the direct debit dashboard. To access the dashboard:
Click the Tuum logo at the top-left corner.
On the main screen, look for the Direct debit section. There you will find the following management options:
Click the required option > click the Collection ID to view the collection details.
This section shows collections in the ERROR status.
To cancel the collection, click the Cancel button.
This section shows collection in the WAITING_FOR_AML status.
At this step, you can view the Actions log or check the AML processes.
This section shows collection in the AML_REVIEW status.
You can decline or approve the AML process by clicking AML decline or AML approve.
This section shows collections in the AML_DECLINED status. Depending on the collection direction, outgoing or incoming, you will see the following options:
For the AML_DECLIDED incoming collections, you can return the collection, by clicking the Return button.
For the AML_DECLINED outgoing collections, you can reverse collection, by clicking the Reverse button.
