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Income details

Field name
Type
Description

Person*

Number/ Text

Prefilled parameter. The borrower’s person ID number.

Income type*

Text

Prefilled parameter. The borrower’s income type.

Period*

Text

Prefilled parameter. The borrower’s income period.

Amount*

Number

Prefilled parameter. The periodic income amount.

Confirmed amount

Number

Prefilled parameter. The confirmed income amount.

Main details

Field name
Type
Description
Custom fields

To add custom parameters to the loan application:

  1. in question.

  2. Click the Open modal option.

  3. Choose custom parameters.

To enable the for the loan application, follow these steps:

  1. Go to Settings > Custom fields settings. The menu on the left displays the modules according to your subscription.

  2. Click LOAN.APPLICATION on the left menu.

  3. Click Add field set to add a new set of fields. You can also edit existing and add new fields.

Additional details

Field name
Type
Description

Credit ranking

Number/ Text

Prefilled parameter. The related loan offer ID. Note: it appears if the loan offer is created.

Date*

Date

Prefilled parameter. The loan application date, format: YYYY-MM-DD.

Last change*

Date

Prefilled parameter. Last time when the application was changed, format: YYYY-MM-DD.

Scoring valid until*

Date

Prefilled parameter. Application score due date, format: YYYY-MM-DD.

Note: the score becomes invalid, and the application will be cancelled.

Schedule

Text

Prefilled parameter. The loan schedule.

Purpose

Number/ Text

Prefilled parameter. The loan purpose.

Country*

Text

Prefilled parameter. The loan country.

Tenant*

Number/ Text

Prefilled parameter. The tenant where the loan is offered.

Source

Number/ Text

Prefilled parameter. The loan source.

Co-applicant SSN

Number/ Text

Prefilled parameter. The loan co-applicant Social Security Number.

Loan application

To manage loan applications in the BackOffice, you can do the following:

Loan application management options

There are two options for managing loan applications:

Loan applications with Tuum
Loan applications outside of Tuum

Create loan application

Before creating a new loan application, make sure that:

  • The loan product is activated for the tenant.

  • The borrower has a person record with Tuum.

  • The borrower has a current account with Tuum for servicing the loan if the borrower applies for the credit line. The current account is an optional:

    • If there is no current account, a shadow account is created automatically.

    • If there is no connected account, Tuum can process disbursements and repayments through the payment router.

Search loan application

  1. Loans > Search > Applications.

  2. Fill in search parameters > click the Search button.

  3. To access the loan application details, click the loan application Number.

BackOffice users with the VIEW_LOAN_APPLICATIONS privilege can search and view the loan application details.

Modify loan application

Accept loan application

Decline loan application

Cancel loan application

Loan application page

The loan application page displays the loan application details in the following format:

Also, the loan application can contain additional details:

  • Application obligation details,

  • Associated persons,

  • Additional assets.

Loan application scoring

If the loan product has the scoring review allowed parameter enabled, you can make a manual decision whether to accept or decline the application.

To find the loan application that require manual decision:

  1. Click on the Tuum logo on the upper left corner.

  2. On the main page navigate to the Loans section.

  3. Choose Applications for manual decisions.

  • BackOffice users with the VIEW_LOAN_APPLICATION_SCORING privilege can view the application scoring page.

  • The users with the VIEW_LOAN_APPLICATION_SCORING privilege are restricted from viewing the acceptance/denial reasons. To view the acceptance/denial reasons, the users need the VIEW_SCORING_REASON privilege.

Offer identifier

Number/ Text

Prefilled parameter. The related loan offer ID. Note: it appears if the loan offer is created.

Loan group*

Number/ Text

Prefilled parameter. Loan product group that defines the loan type.

Loan type*

Number/ Text

Prefilled parameter. The name of the loan product.

Requested amount*

Number

Prefilled parameter. The requested loan amount.

Max amount

Number

Prefilled parameter. The maximum loan amount that a lender can offer.

Loan period

Number

Prefilled parameter. The loan period in months.

Number of payments

Number

Prefilled parameter. The number of loan payments. This parameter is present if the loan product term rule is not infinite or specific day.

Max period

Number

Prefilled parameter. The maximum loan period that a lender can offer.

Payment day*

Number

Prefilled parameter. The day in the month when the loan payment is made. Note: the value should be from 1 to 28.

Monthly repayment rate

Number

Prefilled parameter. Monthly repayment rate. Note: this field is available if the loan product is a credit line or a revolving credit line with the repayment amount rule = percentage of principal balance.

Monthly repayment amount*

Number

Prefilled parameter. The monthly loan repayment amount. Note: this parameter is available for instalment loan products or credit line products with a fixed repayment amount rule.

Status*

Text

Prefilled parameter. The loan application status. The loan application can have one of the following statuses:

  • SUBMITTED,

  • WAITING_FOR_ACCEPTANCE,

  • ACCEPTED,

  • CANCELLED,

  • DECLINED.

Max invoice amount

Number

Prefilled parameter. The maximum invoice amount. Note: this field is available if the loan product is a credit line or a revolving credit line with the repayment amount rule = percentage of principal balance.

Min invoice amount

Number

Prefilled parameter. The minimum invoice amount. Note: this field is available if the loan product is a credit line or a revolving credit line with the repayment amount rule = percentage of principal balance.

Custom data

Number/ Text

The custom field data. Note: see below for instructions on how to manage .

Find the loan application

,

,

,

,

,

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The process starts with the loan application. To proceed, via Tuum.

If your company processes the loan application with a different solution than Tuum, you can skip this step and start with the .

The BackOffice interface has limited capabilities to manage the loan application process. Therefore, the lender must create a new loan application using the .

You can change the loan application information by calling the loan application API - or .

You can modify the loan application until the is created.

To the loan application, call the dedicated API endpoint. Once the application is accepted, you can .

If the loan application does not meet some of the requirements, you can call the API endpoint. Once the loan application is declined, the loan origination process terminates.

If the borrower does not want to proceed with the loan application, you can . The cancellation terminates the loan origination process.

If a user applies for a secured loan, it is possible to by clicking the plus sign in the Assets section.

Loan application API
change loan application
change application score
loan offer
accept
create a loan application offer
decline loan application
cancel the loan application
add an asset
custom fields
Create loan application
Search loan applications
Modify loan applications
Accept loan applications
Decline loan applications
Cancel loan applications
Main details
Additional details
Income details
loan offer
create a new loan application

Application scoring page

On the Application scoring page, you can view the scoring details and do the following actions:

The loan scoring application has custom fields, only the users with the VIEW_RISK_CUSTOM_FIELD privilege can see the custom fields; and the users with the VIEW_RISK_CUSTOM_FIELD_VALUE privilege can see the custom field values.

Make a manual decision

To make a manual decision, click the particular button with the intended decision label.

Decline application

  1. Click Decline application.

  2. Fill in the Reasoning > Decline.

Accept application

  1. Click Accept application.

  2. Fill in the Reasoning.

  3. Adjust the Max amount and Interest margin if needed > Accept.

Once the loan application is accepted or declined, the outcome is recorded to the Decision history and displayed on the Application scoring page:

If the application was automatically declined by the system, you can still make a manual decision over the declined application. You can choose if to accept or decline this application.

Add comment

To add a comment:

  • Click the Add comment button.

  • Write your comment > Add comment.

All comments added to the application are visible in the Application comments section on the Application scoring page.

  • Only the BackOffice users with the CREATE_LOAN_APPLICATION_COMMENT privilege can create loan applications comments.

  • Only the BackOffice users with the VIEW_LOAN_APPLICATION_COMMENT can view the loan application comments.

- Accept or decline the loan application.

.

Make a manual decision
Add comment
custom fields