When the API requests are sent to Nets in the card creation process or for any other updates, the Card process steps page displays all the steps initiated for the card.
You can access this page from Cards > Search > Cards, and select the card whose details you want to see. Select Process steps from the content menu.
The following screenshot shows a sample Card process steps page:
For error cases, click Details to view further information about the process step. The Dead letter details pop-up box opens and you have the option to retry or discard the step. You can also access the failed process steps from the dashboard of the BackOffice.
If any of the process steps has an error, the card status remains in the intermediate state IN_CREATING. If all the process steps are successful, the card status moves to the next allowed status - VIRTUAL, OPEN, or ACTIVE.
