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To add a new price list, access the Fee price lists page:
Accounts > Pricing > Fee price list.
Click the New price list button.
Once a new price list is created, it is visible on the Fee price lists page.
You can create 2 types of price lists:
See the page for the complete list of privileges you may need.
You can define a price as a price item in the price list or as a special price directly applicable to an account or a customer.
You can set up prices for three types of fees:
- The price for the service's subscription for a certain period. It is regularly recurring per period. For example, account maintenance fee.
- One-time fees that are based on certain actions. For example, balance inquiry fee or card delivery fee.
- Related to a particular transaction type. It is charged when that type of transaction takes place. For example, all kinds of payment fees, like the fee for an outgoing SEPA payment (ACC2SEPA_FEE).
Periodic fees are related to an account and are posted periodically according to the agreed schedule.
The scenarios for periodic fees are as follows:
A fixed amount is charged at the beginning of every month or after the end of the month.
A fixed amount is charged every month at the beginning of the period from the account opening date or after the end of that period. For example, if the account was opened on the 15th of May, then a period would begin from the 15th of the month. The fees are charged from the beginning of this period or after the end.
An amount is calculated based on the specific type of fee transaction or fee booking volumes during the passed period with a minimum amount. The fee can only be calculated and charged after the end of the period.
Periodic fees can be charged as:
Each fee is debited immediately from the customer account or fee service account.
At the end of the agreed invoicing date every month, all the different types of fee bookings are invoiced. The total invoiced amount is debited from the customer account or fee service account at once.
By default, the following periodic fees are present:
ACC_ADM_FEE
Account maintenance fee.
VIBAN_MONTHLY_FEE
Maintenance fee for a virtual account (vIBAN).
Periodic fee period rule code
List
This field determines when the next fee is to be posted. The fee can be charged immediately or later, depending on the fee lifecycle rules.
You can select one of the following options:
MONTH_ACCOPEN_END - The period is set from the start of opening the account and the fee is posted the day after the end of the period.
MONTH_ACCOPEN_START - The period is set from the start of opening the account and the fee is posted at the start of the period.
MONTH_CAL_END - The period is set according to the calendar month and the fee is posted the day after the end of the period.
MONTH_CAL_START - The period is set from the start of opening the account and the fee is posted at the start of the period.
Fee calculation rule*
List
This field defines how the fee is calculated.
You can only select the Fixed fee rule. This means that the periodically charged fee is fixed to a certain amount. You must specify this amount in the Prices section on the same page. Note: For the VIBAN_MONTHLY_FEE fee type, you also have the option Floor amount, only if the Periodic fee period rule code is MONTH_CAL_END. Floor amount refers to the minimum total amount for the summed fees over a period.
Partial period rule*
List
This field defines how the fee is calculated for partial periods. The partial period may be at the beginning and end of the service usage duration.
Select one of the following options:
No fee - The fee is not calculated for the partial period.
Full price - The total periodic fee is applied to the partial period.
Proportional price - The fee is calculated according to the number of days the service is used during the partial period.
Fee currency code*
List
Select the currency in which the fee is charged from the drop-down list.
The list displays the currencies that are available in your Tuum configuration.
Price date from*
Date
Select the start date for the price.
Format: DD.MM.YYYY
Price date to (last excl)
Date
Select the end date for the price.
The last date is excluded from the period.
Format: DD.MM.YYYY
Labels
List
You can select a label for detailed pricing if the periodic fee type has labels defining the periodic fee subtypes attached with it.
Fixed amount*
Number
Enter an amount for the periodic fee.
Click Submit to save the price.
Click Close to discard.
Consider that we want to set up a price of €7.89 for account maintenance. This price is charged to a customer account at the end of every month.
Select the Periodic fee period rule code as MONTH_CAL_END. This means that the price is charged at the end of every month (i.e. the first day of the next month).
Select the Fee calculation rule as Fixed fee. This means that a fixed amount is charged for account maintenance.
Select the Partial period rule as Proportional price. This means that the price charged for a partial period is proportionate to the time the account is open.
Select the Fee currency code as EUR.
Select the date 05.04.2026 for the Price date from field. This is the date from which the price is available for fee calculation.
Price date to is an optional field and you can edit the date later.
Enter 7.89 as the Fixed fee amount. Click Submit.
Result: The fee of €7.89 is charged to the customer account after the end of every month for account maintenance.
The following screenshot shows the fee creation page with the sample values:
The following table shows the possible labels for the 2 periodic fee types:
ACC_ADM_FEE
accAdmFeeSubtype
ACC_ADM_BACS_MONTHLY_SERVICE
BACS monthly service fee.
ACC_ADM_FASTER_MONTHLY_SERVICE
FASTER monthly service fee.
ACC_ADM_BACS_ACCESS
Agency scheme access for BACS fee.
ACC_ADM_FASTER_ACCESS
Agency scheme access for FASTER fee.
VIBAN_MONTHLY_FEE
vibanMonthlyFeeSubtype
VIBAN_MONTHLY_FEE
VIBAN monthly fee.
VIBAN_MONTHLY_MINIMUM_FEE
VIBAN minimum fee.
You can set up a generic price list which is used as a backup for complex pricing strategies and to cover prices that may not exist in the other price lists. A generic price list is not related to any customer group code.
To create a generic price list, enter the following parameters:
Is generic price list?*
Yes/No
Select Yes to create a generic price list.
Price list type code*
Text
Enter a unique code for the price list.
Description
Text
Enter a short description of the purpose of the price list.
Price start date*
Date
Select the date when the price list starts to be valid.
Format: DD.MM.YYYY
Price end date
Date
Select the end date of the validity of the price list. The last date is excluded from the period.
Format: DD.MM.YYYY
The following screenshot shows the filled parameters of a sample generic price list called TUUM_SAMPLE_GENERIC_PL:
You can create a new non-generic price list applicable to a dedicated group of customers.
To create a non-generic price list, enter the following parameters:
Is generic price list?*
Yes/No
Select No to create a price list that is not generic.
Related generic price list
List
If you want to relate the price list you are creating to a generic price list, select the generic price list from the drop-down menu.
Note: This field is displayed only if you select No for the Is generic price list field.
Price list type code*
Text
Enter a unique code for the price list. The code must be unique within the specific customer group.
Description
Text
Enter a short description the purpose of the price list.
Customer group code*
List
Select a customer segmentation group for which the price list is valid. Available values consist of the price list related to the customer groups you created with Tuum.
The customer groups are connected to accounts and not related to persons.
Note: This field is displayed only if you select No for the Is generic price list field.
Fee configuration group
List
Select a group from the drop-down menu.
A fee configuration group must be selected if you want the fees listed in this group to be created as fee bookings and not as fee transactions
Note: This field is displayed only if you select No for the Is generic price list field.
Price start date*
Date
Select the date when the price list starts to be valid.
Format: DD.MM.YYYY
Price end date
Date
Select the end date of the validity of the price list. The last date is excluded from the period.
Format: DD.MM.YYYY
The following screenshot shows the filled parameters of a sample price list called TUUM_SAMPLE_PL. The price list is related to the generic price list TUMM_SAMPLE_GENERIC_PL and is applicable to a specific customer group.
One-time fees are fees that are charged one time based on certain actions. For example, a balance inquiry fee or card delivery fee.
By default, the following one-time fees are present:
ACCOUNT_STATEMENT_FEE
Fee for inquiring the account statement.
AUTH_INSTRUMENT_FEE
Fee for an account authentication instrument.
CARD_BALANCE_INQUIRY
Fee for inquiring the account balance using the card at an ATM machine.
CARD_FAST_DELIVERY
Fee for the fast delivery of the card.
CARD_FX_CONVERSION_ FEE
Fee for foreign exchange conversion for a transaction carried out with a card.
CARD_PIN_CHANGE_FEE
Fee for changing the pin code of a card.
CARD_PLASTIC_ORDERING_FEE
Fee for ordering a plastic card.
CARD_REPLACEMENT_FEE
Fee for replacing a card.
CARD_TRANSACTION_ RECEIPT_FEE
Fee for issuing a receipt for a transaction.
ONBOARDING_FEE
Fee for onboarding a new customer.
PAYMENT_INQUIRY_FEE
Fee for inquiring payment details.
SETUP_FEE
Fee for setting up an account.
Fee calculation rule*
List
This field defines how the fee is calculated.
You can only select the Fixed fee rule. This means that the amount charged is fixed to a certain amount.
You must specify this amount in the Prices section on the same page.
Fee currency code*
List
Select the currency in which the fee is charged from the drop-down list.
The list displays the currencies that are made available in your Tuum configuration.
Price date from*
Date
Select the start date for the price. Format: DD.MM.YYYY
Price date to
Date
Select the end date for the price. The last date is excluded from the period.
Format: DD.MM.YYYY
Labels
List
Fixed amount*
Number
Enter an amount for the one time fee.
Consider that we want to set up a price of €5 for replacing a card.
Select the Fee currency code as EUR.
Select the date 05.04.2026 for the Price date from field. This is the date from which the price is available for fee calculation.
Price date to is an optional field and you can edit the date later.
Enter 5 as the Fixed fee amount. Click Submit.
Result: The fee of €5 is applied to the customer to replace a card.
The following screenshot shows the fee creation page with the sample values:
The following table shows the possible labels for certain one-time fee types:
SETUP_FEE
setupFeeSubtype
SETUP_AGENCY
Setup fee for agency.
SETUP_VIBAN
Setup fee for VIBAN.
SETUP_AGENCY_SORT_CODE
Agency sort code setup fee.
PAYMENT_INQUIRY_FEE
paymentInquiryFeeSubtype
PAYMENT_INQUIRY_SWIFT_TRACE
SWIFT inquiry - trace fee.
PAYMENT_INQUIRY_SWIFT_AMENDMENT
SWIFT inquiry - amendment fee.
PAYMENT_INQUIRY_SWIFT_CREDIT_CONFIRM
SWIFT inquiry - credit confirm fee.
PAYMENT_INQUIRY_SWIFT_INFO
SWIFT inquiry - information request/other fee.
PAYMENT_INQUIRY_SWIFT_COPY
SWIFT copy fee.
PAYMENT_INQUIRY_SWIFT_TRACKER
SWIFT tracker inquiry fee.
AUTH_INSTRUMENT_FEE
authInstrumentFeeSubtype
AUTH_INSTRUMENT_PIN_CALCULATOR
Pin calculator fee.
ACCOUNT_STATEMENT_FEE
accountStatementFeeSubtype
ACCOUNT_STATEMENT_AUDIT_INQUIRY
Audit inquiry fee.
ACCOUNT_STATEMENT_OTHER
Other statement or proof fee.
ACCOUNT_STATEMENT
Account statement fee.
You can set up fees ranging from simple transaction-based prices to complex scenarios using tiered pricing and labels.
By default, the following transaction fees are present:
ACC2INTRA_FEE
Fee for an outgoing payment where both accounts are within Tuum (also known as intrabank payment).
ACC2LOCAL_FEE
Fee for an outgoing payment through a local payment scheme.
ACC2SEPA_FEE
Fee for an outgoing payment through the SEPA payment scheme.
ACC2SEPA_RET_FEE
Fee for a returned outgoing payment through the SEPA scheme.
ACC2SWIFT_FEE
Fee for an outgoing payment through a SWIFT payment network.
INTRA2ACC_FEE
Fee for an incoming payment where both accounts are within Tuum (also known as intrabank payment).
LOCAL2ACC_FEE
Fee for an incoming payment through a local payment scheme.
SEPA2ACC_FEE
Fee for an incoming payment through the SEPA payment scheme.
SEPA2ACC_RET_FEE
Fee for a returned incoming payment through the SEPA scheme.
SWIFT2ACC_FEE
Fee for an incoming payment through a SWIFT payment network.
CARD_TOP_UP_FEE
Fee for payment to increase the card limit.
CARD_WITHDRAWAL
Fee for withdrawal of cash from an ATM machine.
FX_FEE
Fee for a foreign exchange transaction.
VIBAN_IN_FEE
Fee for incoming payment from a virtual IBAN account.
VIBAN_OUT_FEE
Fee for outgoing payment from a virtual IBAN account.
See the following topics for different types of pricing options for transaction fees:
Tiers are useful for grouping the transactions and setting prices for the groups respectively. You can only set up tiers for transaction-related fees. You can select a tier type for the price.
There are 3 types of tiered pricing models in Tuum:
Based on the transaction amount. For example, if the outgoing SWIFT payment is less than 10,000 USD then the transaction-related fee amount is 20 EUR. If the SWIFT payment is more than 10,000 USD then the related fee is 25 EUR.
Based on the transaction amount in tier currency. For example, if the outgoing SWIFT USD payment amount expressed in EUR is less than 10,000 EUR (up to 10,950 USD payment depending on the FX base rate), then the transaction-related fee amount is 20 EUR. If the SWIFT USD payment expressed in EUR is more than 10,000 EUR then the related fee is 25 EUR.
Based on the transaction grouping rule. For example, for the first 100 SEPA payments from the virtual accounts during the week, the transaction-related fee amount is 1 EUR per payment. For all the next SEPA payments from the virtual accounts during the same week, the fee is 0.80 EUR per payment.
The configuration parameters are as follows:
Fee calculation rule*
List
This field is used to define how the fee is calculated.
Select one of the following options:
Fixed fee - A fixed amount is charged.
Fixed fee with percentage - The fee is calculated as a fixed amount plus a percentage of the transaction.
Percentage fee - The fee is calculated as a percentage of the transaction.
Tier type*
List
Select one of the following tier options:
Group based - Based on transaction groups.
Amount single - Based on transaction amounts.
Amount single (in tier currency) - Based on the transaction amount in tier currency.
Tier application mode
List
This field describes the behavior when the transaction amount crosses the tier limit.
Select one of the following tier application modes:
Highest - The upper tier is selected for the calculation.
Partial - The transaction amount for calculation is split between 2 consequent tiers.
Tier currency code*
List
This field is displayed only if you select a tier type.
The tier currency is used to sum up transactions carried out in different currencies which is then used to find the appropriate price tier. Select a currency code from the drop-down list.
Transaction grouping code*
List
This field is displayed only if you select the tier type as Group based.
Select one of the options from the drop-down list. The displayed options depend on the fee type and pre-configured grouping rules to gather transaction statistics.
Transaction currency code*
List
The currency in which the transactions are carried out.
Select a transaction currency code from the drop-down list.
Fee currency code*
List
Select the currency in which the fee is charged from the drop-down list.
The list displays the currencies that are made available in your Tuum configuration.
Price date from*
Date
Select the start date for the price. Format: DD.MM.YYYY
Price date to
Date
Select the end date for the price. The last date is excluded from the period.
Format: DD.MM.YYYY
Tiers
Click Submit and the price is now available under the Fee type code. Click the Price id to view the price details. You have the option to edit and invalidate the price.
The configuration parameters are as follows:
Fee calculation rule*
List
This field is used to define how the fee is calculated.
Select one of the following options:
Fixed fee - A fixed amount is charged.
Fixed fee with percentage - The fee is calculated as a fixed amount plus a percentage of the transaction amount.
Percentage fee - The fee is calculated as a percentage of the transaction amount.
Transaction currency code*
List
The currency in which the transactions are carried out. Select a transaction currency code from the drop-down list.
Note: You can select the All currencies option if the price is the same for all similar transactions made in different currencies.
You can also combine the options as follows:
Define the price of 10 EUR with All as the Transaction currency code.
Define another separate price of 8 EUR for the USD transaction currency code.
Define a separate price of 9 EUR for the GBP transaction currency code.
Result:
If a transaction is made in EUR or NOK or any other supported currency, then the fee of 10 EUR is charged.
If a similar transaction is made in USD, then the fee of 8 EUR is charged.
If a similar transaction is made in GBP, then the fee of 9 EUR is charged.
Fee currency code*
List
Select the currency in which the fee is charged from the drop-down list. The list displays the currencies that are made available in your Tuum configuration.
Price date from*
Date
Select the start date for the price. Format: DD.MM.YYYY
Price date to
Date
Select the end date for the price. The last date is excluded from the period.
Format: DD.MM.YYYY
Labels
List
You can select one or more label values for the transaction fee for detailed pricing if a particular transaction fee type has label names attached with it.
Prices
Enter the price, percentages, and maximum and minimum fee amounts as applicable.
Click Submit and the price is now available under the Fee type code. Click the Price id to view the price details. You have the option to edit and invalidate the price.
Consider that we want to set up a price for transaction fees for outgoing local payments.
Select the Fee calculation rule as Fixed fee with percentage. This means the price is calculated using the fixed amount plus a percentage of the transaction.
Select the Transaction currency code as EUR. This means that the price is set for transactions that are carried out in EUR.
Select the Fee currency code as USD. This means that the fee is charged in USD.
Select the date 05.04.2026 for the Price date from field. This is the date from which the price is available for fee calculation.
Price date to is an optional field and you can edit the date later.
Enter Fixed amount = 5, Percentage = 0.5, Min fee amount = 5.5, Max fee amount = 9. (Note that the maximum fee cannot be less than 5 as the value of the fixed fee is 5.)
Click Submit.
Result: The fee amount is calculated like this: The Min fee amount value is considered as the floor amount for the full fee amount.
If the value of Fixed amount + Percentage >= Min fee amount, then the total fee of fixed + percentage is charged.
If the value of Fixed amount + Percentage < Min fee amount, then the value of the minimum fee amount is charged as the fee.
The following screenshot shows the fee creation page with the sample values:
Financial institutions need to set up various fees such as fees for transactions on customer accounts, recurring fees for account maintenance, or one-time fees for contract changes or extra services. With the Tuum BackOffice, you can define account price lists and corresponding prices for automatic calculation and application of these fees.
Price - A set of conditions to calculate the fee amount.
Special price - A price specific to an account or a customer. The special price overwrites the price in the account price list.
Price list - A set of prices. A price list is assigned to a customer group that determines the accounts that can use this price list.
Generic price list - A list of prices which work as a backup reference determining the fee for a particular transaction in case the price is not present in account price lists. Generic price lists cannot be assigned to an account.
Fee - The amount of money calculated and charged from an account as account fee transactions (debited immediately) or as account fee bookings (accumulated and debited later) per the respective price.
The following diagram shows how a price is selected for fee calculation:
To define a price for a periodic fee, click the icon. Enter the following parameters on the Create new price for periodic fee page:
See the section for more information.
We are using the sample price list we created before - . From this price list, we are selecting the ACC_ADM_FEE fee type and following these steps:
Click the icon to define a price for the periodic fee. The Create new price for periodic fee page opens. The Fee type and Price list type code fields are filled automatically and you cannot edit them.
Optionally, you can select a label value for the accAdmFeeSubtype field. If you define prices for different ACC_ADM_FEE subtypes, then all of them are debited from the account once per period. For more information, see the section.
You can set labels for periodic fees for more detailed pricing. When defining prices, you can only select one label value at a time that defines the periodic fee subtype. Labels for the periodic fee subtypes can be configured using .
Click Submit to save the price list. The Fee price lists page opens and the new price list is visible on this page. Now, you can for the price list. Click the Price list ID to open the Price list prices page.
Click Submit to save the price list. The Fee price lists page opens and the new price list is visible on this page. Now, you can for the price list. Click the Price list ID to open the Price list prices page.
To define a price, click the icon for the fee type and enter the following parameters:
You can select a label for detailed pricing if the one-time fee type has labels defining the fee subtypes attached with it. See the section for more information.
We are using the sample price list we created before - . From this price list, we are selecting the CARD_REPLACEMENT_FEE fee type and following these steps:
Click the icon to define a price for the one-time fee. The Create new price for one-time fee page opens. The Fee type and Price list type code fields are filled automatically and you cannot edit them.
You can set labels for one-time fees for more detailed pricing. When defining prices, you can only select one label value at a time that defines the one-time fee subtype. Labels for the one-time fee subtypes can be configured using .
In the Tiers section, click the icon and enter the amounts as applicable.
We are using the sample price list we created before - . From this price list, we are selecting the ACC2SEPA_FEE fee type and following these steps:
Click the icon to define a price for the fee. The Create new price for transactional fee page opens. The Fee type and Price list type code fields are filled automatically and you cannot edit them.
To add tiers, click the icon next to Tiers.
We are using the sample price list we created before - . From this price list, we are selecting the ACC2SEPA_FEE fee type and following these steps:
Click the icon to define a price for the fee. The Create new price for transactional fee page opens. The Fee type and Price list type code fields are filled automatically and you cannot edit them.
To add tiers, click the plus iconnext to Tiers.
See for more information.
We are using the sample price list we created before - . From this price list, we are selecting the ACC2LOCAL_FEE fee type and following these steps:
Click the icon to define a price for the fee. The Create new price for transactional fee page opens. The Fee type and Price list type code fields are filled automatically and you cannot edit them.
You can define special prices related to a specific account or a customer.
Follow these steps to define a special price:
First, you need to select the account you want to update. Click Accounts > Search > Accounts from the top menu. You can fill in the search criteria and select the account.
When you select the account, the account details page opens. Click Fees > Prices from the content menu. The Account fee prices page opens.
Select the fee type for which you want to define the special price.
On the price creation page, select the Special price level as Account or Customer. If you select Account, the price is applied for the specific account only. If you select Customer, the price is applied to all the accounts the customer has.
Next, you can continue to fill in the parameters as per your requirements and click Submit.
The following screenshot shows the special price creation page:
Using pre-defined and configurable labels, you can have more detailed pricing applicable for different types of fees.
For example, for the price of outgoing SWIFT transactions, you can assign labels for regular or urgent transactions and select counterparty countries.
There are different options according to the fee being created. The following table shows the label fields and the respective options present for the fee types.
ACC2INTRA_FEE,
INTRA2ACC_FEE
accountType
ACC_CURRENCY - Currency account
ACC_INDIRECT - Indirect account
ACC_VIRTUAL - Virtual account
ACC2LOCAL_FEE,
LOCAL2ACC_FEE
accountType localSchema
ACC_CURRENCY
ACC_INDIRECT
ACC_VIRTUAL
LOCAL_BACS - UK local payment scheme
LOCAL_FASTER - UK local payment scheme
ACC2SEPA_FEE,
SEPA2ACC_FEE
accountType sepaSchema
ACC_CURRENCY
ACC_INDIRECT
ACC_VIRTUAL
SEPA_INSTANT
SEPA_REGULAR
ACC2SWIFT_FEE,
SWIFT2ACC_FEE
accountType swiftPriceType swiftSchema swiftUrgency counterpartyCountry
ACC_CURRENCY
ACC_INDIRECT
ACC_VIRTUAL
PRICETYPE_BEN - Beneficiary type SWIFT payment fee
PRICETYPE_OUR - OUR type SWIFT payment fee
PRICETYPE_SHARED - Shared type SWIFT payment fee
SWIFT_CHAPS - UK SWIFT payment schema
SWIFT_CROSSBORDER - SWIFT payment schema Crossborder
SWIFT_INTRAGROUP - SWIFT payment schema for intragroup payments
URGENCY_REGULAR - SWIFT urgency level is regular
URGENCY_SAMEDAY - SWIFT urgency level is the same day
URGENCY_URGENT - SWIFT urgency level is urgent
COUNTERPARTY_AD - Payment counterparty account country is AD (Andorra)
COUNTERPARTY_AE - Payment counterparty account country is AE (United Arab Emirates)
and so on for other countries.
Consider that we want to set up a price for transaction fees for outgoing SWIFT payments based on the following scenario:
The price is charged to currency accounts.
The SWIFT fee charge type is SHA (shared). This means that the sender and the beneficiary share the intermediary bank charges for the payment.
For the first 1000 transactions, €5 fixed fee is charged for each transaction. After that, €10 fee is charged for each transaction.
Select the Fee calculation rule as Fixed fee.
Select the Tier type as Amount single.
Select the Tier application mode as Highest.
Select the Transaction currency code and Fee currency code as EUR respectively.
Select the date 05.04.2026 for the Price date from field. This is the date from which the price is available for fee calculation.
Price date to is an optional field and you can edit the date later.
In the Labels section, select the accountType as ACC_CURRENCY and swiftPriceType as PRICETYPE_SHARED.
In the Tiers section, enter the values as follows:
Click Submit.
Transaction fee types can have multiple related labels. When a transaction is posted with labels, then the related fee is calculated according to the most accurate price according to price hierarchy (See ) and the number of matching labels (the more matches, the better).
We are using the sample price list we created before - . From this price list, we are selecting the ACC2SWIFT_FEE fee type and following these steps:
Click the icon to define a price for the fee. The Create new price for transactional fee page opens. The Fee type and Price list type code fields are filled automatically and you cannot edit them.
