Replace card

This section explains how to replace a card when it is lost, stolen, damaged, or otherwise unusable. In such cases, the unusable card should be replaced before the scheduled renewal.

Replace a card

To initiate the irregular card replacement, follow these steps:

1. Search for the card you want to replace.

2. From the content menu, select Replace card.

3. Fill in the required parameters and click Submit.

• To replace a card, it must be marked as replaceable in the Card product additional settings.

• A card replacement fee will apply, where applicable.

• The new card inherits settings from the old one, including allowed authorisation types and transaction limits, unless changed during the process.

• The new card will have a new Primary Account Number (PAN) and a new PIN.

• The expiry date of the new card remains the same as the old card.

• The old card will be closed automatically. A card closing fee may apply.

• Both cards (old and new) are linked to the same account — the account balance is not affected.

• For credit cards, both cards remain linked to the same credit contract.

• Any supplementary cards linked to the replaced main card remain unchanged.