# Card manual renewal

This section explains how to manually renew a card, even before it reaches its expiry date and before automatic renewal is initiated.&#x20;

Manual renewal is typically used when a replacement card is needed earlier than scheduled — for example, if the cardholder requests it or the current card is close to expiry. When the new card is activated, the old card is automatically deactivated.

{% hint style="warning" %}
Manual renewal cannot be initiated at just any time. The allowed renewal period is controlled by system parameters, which define how early or how late a card can be manually renewed:

* `CARD_RENEWAL_MONTHS_BEFORE_LIMIT` – specifies how many months before the card's expiry date manual renewal is allowed.
* `CARD_RENEWAL_MONTHS_AFTER_LIMIT` – specifies how long after the expiry date a card can still be manually renewed, in case it was not renewed on time.
  {% endhint %}

You can find step-by-step instructions below on how to manually renew a card, and how to manage the renewal process (edit, approve, complete, or reject).

## Renew a card

To initiate a regular card renewal, follow these steps:

1. [Find the card](https://docs.tuum.com/backoffice-user-guides/B9CoOPoeNWRjoqoC3Czk/cards-guide/card-operations/search-cards) you want to renew.
2. From the content menu, select **Card renewal**.

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3. Click **Start renewal**.
4. Refresh the page to view the renewal details.

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FvKQrn788mepKqjGxttnb%2FCard%20renewal%20details%20-%20dark.png?alt=media&#x26;token=e8b4c58c-ccf0-44c6-a076-555dedad2281" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FjVETyBxuRlAT8maeyiYn%2FCard%20renewal%20details%20-%20light.png?alt=media&#x26;token=daf905d5-7072-48bf-b74a-c0b98c6509d1" alt=""></picture><figcaption></figcaption></figure>

## Manage card renewal

You can edit the renewal if needed, and approve or reject it by clicking the appropriate buttons in the top-right corner.

### Edit card renewal

To edit card renewal details, follow these steps:

1. Click **Edit**.
2. The **Edit card renewal** modal opens.&#x20;
3. Update the product code, design code, card delivery method, or delivery address as needed.
4. Click **Close** to cancel or **Save** to apply the changes.

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2Fk31qVHLHur6jOjIjrRKf%2FEdit%20card%20renewal%20modal%20-%20dark.png?alt=media&#x26;token=8761dee5-0c4a-4e83-9da6-96fe988bf1b1" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FZSwSRabTBRYZTtWKUWzQ%2FEdit%20card%20renewal%20modal%20-%20light.png?alt=media&#x26;token=725e7c21-f7c6-47dd-8cd1-ff35ea30afe7" alt=""></picture><figcaption></figcaption></figure>

### Approve card renewal

To approve card renewal details, follow these steps:

1. Click **Approve**.
2. After approval, you can still edit, reject, or proceed with the renewal in the next step.

{% hint style="info" %}
The **Approve** button is available only when the renewal status is either **WAITING** or **REJECTED**.
{% endhint %}

### Complete card renewal

To complete card renewal details, follow these steps:

1. Click **Complete**.
2. After completion, the renewal can no longer be edited or rejected.
3. The **Renewal events** and **Renewed card** sections will now display updated information.
4. Once the renewal is completed, the system automatically creates a new card.

{% hint style="info" %}
The **Complete** button is available only when the renewal status is **APPROVED**.
{% endhint %}

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FA9qXBDg2liIXugR2zi2j%2FRenewal%20events%20and%20renewed%20card%20-%20dark.png?alt=media&#x26;token=775463eb-9aa0-47a0-b948-ef74aa816f65" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FYmeDwIfIAu4yZtTzYufb%2FRenewal%20events%20and%20renewed%20card%20-%20light.png?alt=media&#x26;token=fd589453-9a81-43a4-9812-b9cff26348db" alt=""></picture><figcaption></figcaption></figure>

### Reject card renewal

To reject card renewal details, follow these steps:

1. Click **Reject**.
2. After rejection, you can still edit or approve the renewal.

{% hint style="info" %}
The **Reject** button is available only when the renewal status is either **WAITING** or **APPROVED**.
{% endhint %}
