# Manage out of sync invoice repayments

When invoice repayments fail to synchronise in the Tuum system, the dashboard provides an overview of all repayment requests that are out of sync to help you resolve these cases.

To manage out-of-sync invoice repayments, follow these steps:

1. Click the **Tuum** icon in the upper-left corner.

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FD3huztPWkqPlAT5UZrXw%2FTuum%20logo%20screen%20dark.png?alt=media&#x26;token=dc70f301-4dff-4506-ba9d-bbc906c5a5cc" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FP2z6KFwZ4LWkQPoVb0zK%2FTuum%20logo%20screen%20light.png?alt=media&#x26;token=6b46226e-8af8-489e-b475-8fc4609b94ec" alt="" width="200"></picture><figcaption></figcaption></figure>

2. Go to the **Loans** section.
3. Click the **Invoice repayment requests out of sync**.

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FdKWILPrch2P88NajK9HK%2FDashboard%20loan%20section%20-%20dark.png?alt=media&#x26;token=5f9ae867-fbc9-4a7a-852a-eb69bc304247" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FBqUoadJPZ3kjJrExvdhH%2FDashboard%20loan%20section%20-%20light.png?alt=media&#x26;token=3fb859ea-e1ae-49ba-9e7d-c7b29330c7b9" alt=""></picture><figcaption></figcaption></figure>

4. The **Out of sync receivable repayment requests** page will open.
5. Click the **Receivable ID** to open the loan contract invoice details.

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FSd0xTqCiipW8MLHNHqiX%2FOut%20of%20sync%20receivable%20repayment%20requests%20-%20dark.png?alt=media&#x26;token=c33149e5-9fba-4c56-a21c-168e53685f09" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2F7n1VMP2U1JzySBl9OpWV%2FOut%20of%20sync%20receivable%20repayment%20requests%20-%20light.png?alt=media&#x26;token=7d42750a-0bab-48b5-ad64-b5f8b79c023c" alt=""></picture><figcaption></figcaption></figure>

6. On the **Loan contract invoice details** page, click **Sync repayment request** to synchronise the repayment request with the receivable debt amount.

{% hint style="info" %}
The **Sync repayment request** button appears only when an invoice is in **CREATED** status and the receivable total debt differs from the event request’s remaining amount (e.g. partial repayment through another channel).\
If all invoices are **PAID**, the button is hidden and the request can only be cancelled.
{% endhint %}

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FrsWzH3wtOig55jB5acQD%2FSync%20repayment%20request%20-%20dark.png?alt=media&#x26;token=69b38e7d-c968-4bcf-bc2f-28c210ac0609" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2F2j1tOd4dLWUlVYfVLHtU%2FSync%20repayment%20request%20-%20light.png?alt=media&#x26;token=e47e62e1-f524-4ed6-870c-63e7595d039e" alt=""></picture><figcaption></figcaption></figure>

7. A confirmation modal opens. Click **Yes** to confirm, or **No** to cancel.

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FhPLNKxPYnavzDw0Hhbm3%2FSync%20dark.png?alt=media&#x26;token=28d9c6a4-4437-4c41-a317-3e4714e88268" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FC5Yz32GNz5tgCdKirwXm%2FSync%20light.png?alt=media&#x26;token=a422ea70-c9e9-4c09-80d1-6cbe45206eff" alt=""></picture><figcaption></figcaption></figure>

8. To cancel a repayment request, click **Cancel repayment request**. This ensures the receivable debt amount will not be automatically repaid from the loan servicing account.
9. A confirmation modal opens. Enter the reason for cancellation and click **Confirm**.

<figure><picture><source srcset="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FXJKjzascMTc8VRcjk4pZ%2FCancel%20sync%20dark.png?alt=media&#x26;token=876f5c15-6b70-43ca-9f7e-e154691182b8" media="(prefers-color-scheme: dark)"><img src="https://3423614065-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F7L60xUZQDE3uZrKlhT73%2Fuploads%2FHm72bz3UKuBNro3TSLEP%2FCancel%20sync%20light.png?alt=media&#x26;token=bd9b9fcf-4cc8-43b8-9e0d-54196d6a74ad" alt=""></picture><figcaption></figcaption></figure>
